Application Analyst III HR

Overview

At Augusta Health your work matters and so do you. Whether youre delivering direct patient care supporting operations or innovating behind the scenes every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job we offer a purpose-driven career in a nationally recognized independent health system located in Virginias scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration integrity and excellence. With opportunities across clinical and non-clinical areas Augusta Health is a place where your skills make a difference and your growth is a priority.

Why Join Augusta Health

We believe in taking care of the people who care for our community. Thats why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being career development and work-life balance. Whether youre launching your career or bringing in years of experience we provide the tools resources and encouragement to help empower you to reach your full potential personally professionally and financially.

Explore our Benefits current Hiring Incentives and our Taking Care of Us initiative which embraces Belonging Respect Inclusion Diversity Growth and Equity (B.R.I.D.G.E.) to see how we invest in our team members and culture.

Total Rewards & Benefits (may vary by position)

• Comprehensive insurance package including medical dental and vision coverage
• Retirement savings plans and financial wellness support programs
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders shared governance and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking 24/7-armed security for your safety a Health Fitness Reimbursement Program and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria gift shop pharmacy and local entertainment venues (i.e. movie tickets)

Full details are available on our Benefits Page.

Job Summary

The Applications Analyst III is a senior-level position responsible for the configuration support optimization and advancement of enterprise applications used across Augusta Health. This role functions as a subject matter expert and serves as a liaison between operational departments and the IT team to ensure the effective use and continuous improvement of assigned systems. The analyst plays a leadership role in projects including upgrades new system implementations and ongoing
optimization efforts.

This position requires excellent problem-solving skills strong attention to detail and an ability to collaborate effectively across teams and departments. The Applications Analyst III will lead the implementation of new features troubleshoot complex issues and support clinical and business teams in leveraging technology to meet operational goals.

This role will focus on being an Application Analyst for Human Resources.

This position plays a critical role in supporting Augusta Healths mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative patient-centered environment and helps drive outcomes aligned with organizational priorities.

Essential Job Duties

• Serve as the primary application expert for assigned systems managing configuration upgrades issue resolution and change requests.
• Lead or participate in cross-functional project teams to implement upgrade or optimize applications.
• Conduct workflow assessments define system requirements and recommend enhancements to align technology with operational needs.
• Develop and maintain documentation for system configuration workflows and support procedures.
• Provide advanced support to resolve incidents and service requests including root cause analysis and trending.
• Collaborate with vendors technical teams and operational stakeholders to ensure reliable secure and user-friendly application functionality.
• Coordinate testing efforts including test script creation validation and end-user support for system changes.
• Deliver training and mentorship to other analysts and end-users as appropriate.
• Ensure compliance with regulatory requirements IT policies and change management processes.
• Perform other duties as assigned aligned with Augusta Healths mission and values.

Required Qualifications

• Education: High School Diploma or equivalent
• Licensure/Certification: ITIL Foundation Certification within 6 months of hire; Application-specific certification(s) designated by the manager within 1 year of hire
• Experience: Five or more years of experience supporting configuring and optimizing enterprise applications in healthcare or business
• Drivers License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements

Preferred Qualifications

• Education: Bachelors degree in healthcare business IT or clinical practice
• Licensure/Certification: Epic MEDITECH or other vendor certifications related to assigned applications
• Experience: Eight or more years of experience; experience leading projects or mentoring staff
• Prior experience in a hospital healthcare system or related service-oriented environment
• Familiarity with Augusta Healths systems workflows or organizational culture is a plus

Competencies Knowledge Skills and Abilities

• Ability to Prioritize and Manage Time Efficiently
• Strong Written and Verbal Communication Skills
• Proficiency in Using Computers and Software Applications
• Commitment to Continuous Learning and Skill Development
• Problem-Solving and Critical Thinking Skills
• Understanding and Active Support of Cybersecurity Risk Mitigation
• Professionalism and Interpersonal Skills
• Adaptability and Flexibility in Dynamic Environments
• Customer Service Orientation
• Consistent and Reliable Attendance and Punctuality

About Augusta Health

Augusta Health is an independent nonprofit mission-driven health system located in Fishersville Virginia in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services including Augusta Medical Centera 255-bed facilityand Augusta Medical Group which operates 40 practice locations and four urgent care centers. Our commitment to excellence innovation and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history values and community impact on our About Us Page.

Equal Opportunity Statement

Augusta Health recruits hires and promotes qualified candidates for employment without regard to age color disability gender identity or expression marital status national or ethnic origin political affiliation race religion sex (including pregnancy) sexual orientation veteran or military discharge status and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.

Required Experience:

IC