Quality Specialist 1

Business Profile:

Wyman-Gordon is a worldwide supplier to the aerospace and industrial gas turbine markets. We hold quality accreditations for all the major airframe and engine manufacturers for both civil and military applications. Wyman-Gordon creates rotating closed-die forgings which are critical for aerospace and land-based gas turbines. Wyman-Gordon also manufactures structural forgings for airframe nuclear petrochemical power generation and space applications.

Location Profile:

Located in Ontario CA Summit Machine specializes in the rough and finish machining of super alloys for the aerospace commercial defense power and petroleum industries. Complex components include nickel base titanium stainless steel aluminum and carbon steels with parts ranging in size from 2 OD 100 OD.

Position Summary:

This position is responsible for order entry communicating and/or resolving customer issues with orders creating necessary documentation for shop floor and scanning and filing closed orders. The successful person will ensure accuracy of order information and communicate any changes or issues regarding the POs to the customers. Furthermore they may work with other departments such as operations quality engineering and shipping to resolve any issues and enhance customer satisfaction. This role requires strong attention to detail organizational skills and communication skills both written and verbal.

Primary Duties & Responsibilities:

• Review and enter new work orders from existing customers into Oracle and transfer into the internal ERP system (PCC03).
• Review incoming job documentation and report issues to various departments.
• Resolve issues with customers concerning pricing discrepancies quantities work scope part marking etc.
• Request price changes from customer.
• Create job folders and print out shop floor documentation.
• Cancel jobs when requested by customer.
• Scan closed files into the server and file hard copies.
• Act as the primary backup for back-end quality processes (e.g. cert packets)
• Assist other departments during times of reduced workload. Examples include reception duties SOX testing tool crib organization 6S audits and/or receiving vendor orders in Oracle for payment.
• Other duties as assigned.

Required Skills:

• Computer literate
• Must be fluent in English for reading and writing.
• Working knowledge of Word and Excel
• High school diploma or equivalent GED

Competencies:

• Strong written and verbal communication skills.
• Ability to work in a team environment.
• Ability to communicate effectively with customers (internal and external) employees and managers.
• Excellent organizational and time management skills
• Ability to independently manage and prioritize the workload.
• Must be highly detail process and quality oriented with a focus on thoroughness and accuracy.
• High level of integrity and discretion with an ability to responsibly handle sensitive and confidential information.
• Self-driven flexible and focused
• Records management office systems and procedures experience preferred

Experience & Education

• High school diploma or equivalent GED is required
• 1-2 years of office experience in a manufacturing environment desirable
• 1 years of data entry experience is strongly preferred.
• Experience with Oracle is preferred