Temporary Customer Center Analyst

Temporary Customer Center Analyst Job Description

The Temporary Customer Center Analyst is responsible for supporting daily case requests received via email and maintaining accurate records within our Salesforce (SFDC) database. This role requires strong collaboration skills as the analyst will need to research issues and coordinate with internal departments to resolve customer inquiries.

The Customer Operations team is measured on timely case resolution with a goal of completing all case requests within two business days or less. The analyst will contribute to meeting or exceeding this metric.

Key Responsibilities:

Process and distribute daily case requests and maintain accurate data in Salesforce. ( SFDC).

Research issues and collaborate with internal departments to obtain resolutions.

Assist with required documentation including online vendor forms and IT security questionnaires.

Identify and report technical issues to the appropriate subject matter experts.

Communicate with customers whose accounts have been suspended and work toward resolution.

Update and maintain customer contact records including new entries and modifications.

Create opportunity documents account documents and append product and pricing information to customer profiles.

Provide highlevel administrative support including research preparation of statistical reports and handling information requests.

Success in this role requires professionalism strong communication skills the ability to build rapport and a commitment to customer satisfaction. The ideal candidate is detailoriented collaborative and comfortable managing multiple tasks in a fastpaced environment.

Skills and Requirements

Must be a technologically savvy worker seeking technology solutions to businesschallengesadvanced competency with Microsoft Office tools including Word. Excel andPowerPoint. Salesforce (SFDC) experience is a plus.

Strong professional writing skills including proper email etiquette grammar and formatting.

Must be able to write clear and effective responses to correspondence.

Ability to absorb large amounts of information and apply that knowledge to individual cases.

Excellent reading and proofreading abilities.

Excellent organizational and multitasking skills.

Demonstrated time management and priority setting skills.

Highly thorough and dependable.

Friendly and service oriented.

Professionalism competency the ability to establish rapport quickly and a customer satisfaction orientation are key components of the interpersonal skills required to be successful in this position.

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