GIS Business Operations Support Manager

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:

Global Information Security helps to assess threats and provide scalable and flexible solutions to actively manage these threats and specific risks to the Bank.

The Business Support Manager will be part of the centralized GIS Business Operations team providing operational and delivery expertise with a focus on strategy financials driving information security awareness and rigor to meet business requirements and goals while addressing the agreed risk tolerances of the business environment. Generally requires 5 years of experience.

Responsibilities
Owns coordination and executes responsibilities of business management routine activities resource and finance management including strategic planning and communication activities.
Helps drive strategic priorities by being involved with the business on a day-to-day basis along with stakeholder inputs and provides regular business updates on actions plans aligned to strategic goals
Prepares Executive for key meetings overseeing the preparation of relevant materials and talking points (e.g. Quarterly Business Reviews regulatory meetings committee meetings risk oversight executive routine meetings etc.)
Oversees the status of critical business measures including workforce and location strategies financials travel management risk and LOB owned issues process efficiency process provides periodic reviews related to these topics
Partners with HR and Finance on workforce planning location strategy operational and initiative budgets organizational health and engagement strategies
Collaborates effectively with GIS Business Operations centralized team/peers on execution of departmental wide initiatives and ensures consistency best practices etc.
Be flexible demonstrate desire to learn and to be able to deal with ambiguity and uncertainty.

Required Skills

• A seasoned business support manager with 5 years of professional experience and exceptional communication skills attention to detail presentation creation and delivery skills and a drive to make time information and decision-making more effective.

• Comfortable in translating complex technical details into simplified presentation proposals to communicate and gain approvals from senior leadership or business representatives.

• Experience with a wide range of business management activities and initiatives including but not limited to finance/budgets key risk metrics and status reporting stakeholder and internal/external presentations and reporting.

• Ability to engage and influence at the executive level anticipate the needs of leadership establish and maintain collaborative partnerships and provide thought leadership to strategic decisions.

• Ability to work with key stakeholders in business and technology groups who are based in various locations as required by the projects.

• Be assertive inquisitive and creative to assure timely outcomes while maintaining humility maturity and situational sensitivity.

• Speed to market is crucial with the ability to work independently juggle and execute a volume of competing activities as part of a centralized team to tight deadlines and changing priorities.

• Execution-oriented and results-focused self-starter with strong analytical and organizational skills; attention to detail

• Exposure to regulatory and risk management framework/concepts and have ideally supported business continuity management in a technology environment is ideal

• Strong project management multitasking and organizational skills with enhanced knowledge on productivity suites (e.g. MS Office tools Confluence JIRA etc.)

• Applicable knowledge of enterprise cybersecurity policies regulations and security frameworks.

Shift:

Hours Per Week: