Senior Technical Claims Specialist

Business Title(s):SeniorTechnical Claims Specialist

Employment Type:Full-Time

FLSA Status:Exempt

Location:In-Office

Summary:

We are looking for a highly capable Senior General LiabilityProperty DamageTechnicalClaims Specialist to join our team and work from either ourNew York NYor Richmond VAoffice. We work together in the office five days a weekin order tostrengthen our culture build team connections and drive profitability. The position reports to a manager based inNew YorkCity andis focused onadjudicatingcommercial GeneralLiabilityProperty Damageclaimsandcontributingto providing superb results for our clients.

This is a 100%in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Essential Responsibilities:

• Working with limited oversight under broad management directionadjudicategeneral liability property damage claimsat the highest authority limits on assignments reflecting the highest degree of technical complexity potentially with major impact on departmental results.

• Conductingdetailed information gathering analysis and investigation to find solutions to issues that arenumerousand undefined.

• Reporting to senior management and underwriters Investigating claims promptly and thoroughly

• Analyzing claims forms policies and endorsements client instructions and other records todeterminewhether the loss falls within the policy coverage.

• Investigating claims promptly and thoroughly including interviewing allinvolved parties.

• Managing claims in litigation

• Managing diarytimelyand complete tasks to ensure that cases move to the best financial outcome andtimelyresolution.

• Properly setting claim reserves.

• Identifying assigning and coordinating the assignment and coordination ofexpertiseresources toassistin case resolution.

• Preparing reports forfiledocumentation

• Applying creative solutions which result in the best financial outcome.

• Negotiating settlements

• Processing mail and prioritizing workload.

• Completing telephone calls and written correspondence to/from various parties (insured claimant etc.).

• Having an appreciation and passion for strong claim management.

Qualifications / Experience Required:

• A deep knowledge of General LiabilityProperty Damageclaims as well as an exceptional customer service focus typically obtained through:

• A minimum of seven years experienceadjudicatinggeneralliabilityproperty damage claimswith extensive experience with exposure of $100000 or more.

• Bachelorsdegree from an accredited university. Two or more insurance designations or fouradditionalyears of related experienceadjudicatinggeneralliabilitypropertydamageclaims beyond the minimum experienceabove may be substituted in lieu of a degree.

• Claims Licenses in the following states or ability to obtainany outstanding ones within90 days: CT DE FL KY LA NC NH NM NY OK RI SC TX and WY.

• Musthave good business acumen (i.e.understand how an insurance company works and makes money including how this role impacts both Argo Group and our customers ability to be profitable).

• Possession or the ability to quickly (within90 daysof hire) obtain a license in eachjurisdictionrequiring a license toadjudicatefirst party claims.

• Must work independently anddemonstratethe ability to exercise sound judgment.

• Must have excellent communication skills and the ability to build lasting relationships.

• Excellent evaluation and strategic skills.

• Strong claim negotiation skillsa must.Ability to takeproactiveand pragmatic approach to negotiation.

• Mustpossessa strong customer focus.

• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.

• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients business which may include CEO.

• Ability to regularly exercise discretion and independent judgment with respect to matters of significance.

• Demonstrates inner strength.Hasthe courage to do the right thing anddemonstratesiton a daily basis.

• A strong focus on execution in getting things done ability to consistently produce and deliver expected results to all stakeholders by:

• Finding a way to achieve success through adversity.

• Being solution (not problem) focused

• Thinking with a global mindset first.

• Client focus the ability to effectivelydeterminespecific client needs and to provide value added solutions.

• Successful traits (flexibility ability to thrive in change being resourceful on your own)necessaryto work in afast pacedenvironment that is evolving constantly.

• Ability to develop andmaintainproductive relationships with clients businesspartnersand organizational peers with a focus ontimelyand meaningful exchanges of information.

• Exhibit natural and intellectual curiosityin order toconsistently explore and consider all options and is not governed by conventional thinking.

• Useslistening and questioning techniques to effectively gather information from insureds and claimants.

• Demonstrates an understanding of mechanisms available for resolvingclaimssettlement disputes (e.g.arbitration and mediation) and when these are used.

• Proficient in MS Office Suite and other business-related working with Guidewire isstronglypreferred.

• Polished and professional written and verbal communication skills.

• The ability to read and write English fluently is.

• Mustdemonstratea desire for continued professional development through continuing education and self-developmentopportunities.
  

The base salary range provided below is for hires in those geographic areas only and will becommensuratewith candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that addition to base salary all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

• New York City Pay Range:$165036- $198084

About Working in Claims at Argo Group