Associate Director of Lower School Admissions

Job Title: Associate Director of Lower School Admissions

Department: Admissions

Reports To: Director of Admissions

Status: Full-Time (40 hours) Exempt

Position Summary

The Associate Director of Lower School Admissions is a 12month fulltime role reporting to the Director of Admissions. As the primary representative for CHCAs North Campus Early Childhood Learning Center and Lower School (PK2Grade 6) this position functions as a relationshipdriven account manager-cultivating stewarding and converting prospective family inquiries into longterm enrollment commitments.

This role requires strong sales acumen exceptional customer service and a deep understanding of CHCAs mission academic building level transitions student life and culture. The Associate Director guides families through each stage of the admissions journey with professionalism hospitality and a consultative solutionsfocused approach that reflects CHCAs Christcentered distinctives.

This position is directly responsible for driving enrollment growth for the Blake Lindner Thompson Early Childhood Learning Center (ECLC) and two Lower School campuses- Edyth B. Lindner Elementary Campus (EBL) and Founders Campus including the development of strategic annual enrollment plans for each location.

Key Responsibilities:

Sales Relationship Management & Customer Service

Serve as the primary account owner for all prospective Early Learning and Lower School families from inquiry through enrollment.

Build trustbased missionaligned relationships that support strong conversion throughout the sales funnel.

Deliver conciergelevel customer service-anticipating needs responding promptly and providing personalized followup.

Conduct discovery conversations to understand family priorities and effectively communicate CHCAs value proposition.

Maintain a trafficlight relationship health system (green/yellow/red) to monitor the strength of each prospective family relationship and guide personalized outreach strategies.

Maintain professionalism empathy and composure in sensitive or highpressure situations.

Steward proactive communication to ensure a seamless admissions experience.

Strategic Enrollment Planning

Develop and execute annual enrollment plans for ECLC EBL and Founders Campuses.

Analyze demographic trends enrollment data and community insights to inform recruitment strategies.

Identify growth opportunities and build targeted outreach campaigns to support campusspecific goals.

Partner with the Director of Admissions to forecast enrollment establish conversion targets and monitor progress toward annual goals.

Sales Funnel Ownership

Manage and track all stages of the admissions funnel from inquiry through enrollment for both campuses.

Provide regular reporting on lead quality conversion trends and funnel health.

Identify opportunities for reengagement targeted follow-up and improved conversion strategies.

Maintain CRM data accuracy to support highquality forecasting and strategic decisions.

Admissions Process Management

Coordinate tours shadow days interviews and testing for ECLC EBL and Founders applicants.

Ensure families receive a consistent hightouch Christcentered experience at each building level.

Maintain accurate records and manage workflows using CRM/admissions software.

Participate in the Tuition Assistance Committee supporting equitable mission-aligned decisions.

Campus Tours & Recruitment Experiences

Conduct compelling missionaligned tours tailored to each familys interests and each campuss distinct features.

Manage tour scheduling for ECLC EBL and Founders campuses.

Collaborate with principals faculty program leaders and students to create meaningful visit experiences.

Event Coordination & Strategic Partnerships

Coordinate and execute admissions-focused events and recruitment experiences that support enrollment goals for ECLC EBL and Founders Campuses.

Plan and support high-impact events such as open houses tours and community engagement opportunities that reflect CHCAs Christ-centered mission.

Partner with campus leadership faculty Marketing & Communications and other internal teams to deliver cohesive high-quality event experiences.

Ensure all events deliver a warm hospitable and high-touch experience for prospective families.

CrossDepartment Collaboration

Partner with principals teachers athletics arts spiritual life and student programs to create impactful interactions for prospective families.

Collaborate with the Director of Admissions and Financial Aid Specialist on tuition and aid processes.

Work with Marketing & Communications on messaging campaigns and visibility efforts.

Data Reporting & Systems Management

Use CRM systems to track tasks monitor engagement and maintain clean accurate records.

Provide data insights funnel updates and enrollment forecasts to the Director of Admissions.

Identify trends and inform ongoing improvement of customer experience and recruitment strategies.

Competencies & Skills

Exceptional relationshipbuilding skills

Strong sales and consultative communication abilities

Customerfocused mindset with hospitality instincts

Excellent written and verbal communication

Ability to curate compelling memorable experiences aligned with audience needs and interests

Strong organizational skills and attention to detail

Ability to manage multiple priorities with consistent followthrough

Professionalism emotional intelligence and problemsolving skills

Collaborative and missionaligned

Comfort with technology CRM systems and datadriven decisionmaking

Required Qualifications

Bachelors degree (BS/BA)

Experience in account management sales customer success or admissions; education sector experience is a plus

Proficiency with Microsoft Office; experience with CRM/admissions systems

Commitment to CHCAs Christian mission and ability to represent it authentically

Ability to lift up to 40 lbs and stand for extended periods during events

Availability for occasional evenings and weekends

CHCA is an equal opportunity employer. All qualified candidates will be considered.

Essential functions under the Americans with Disabilities Act may include any of the duties knowledge and skills listed above. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by employees in this position. Regular attendance is an essential function of this job.

The physical demands work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS: While performing the duties of this job the employee is required to stand; walk; sit; use hands to finger handle or feel; reach with hands and arms; climb or balance; stoop kneel crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision distance vision and ability to adjust focus.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

MENTAL FUNCTIONS: While performing the duties of this job the employee is required to compare analyze communicate copy coordinate instruct compute synthesize evaluate use interpersonal skills compile and negotiate.

Required Experience:

Director