Primary Location:

Address:

Shift:

Job Description Summary:

Job Description:

Essential Functions:

Under the direct supervision of a Medical Technologist the Reference Testing Coordinator performs the following:

• Properly prepares and accurately identifies samples for laboratory testing
• Evaluates orders for possible issues (e.g. duplicate orders) and clarifies requests
• Accessions and processes samples per policy
• Coordinates testing performed at over 20 clinical laboratory vendors
• Orders appropriate requested test(s) in LIS and/or through reference lab portal
• Track samples sent out and monitor for results
• Coordinates approval of test requests with pathologists
• Reviews communications daily from reference laboratory for critical testing information
• Accurately reports patient results in the Electronic Health Record (EHR)
• Performs clerical duties needed for the department (includes accessing information in the EHR filing reports/slides/specimens answering phones tracking specimens monitoring fax machine)
• Manages sample logistics and transports specimens daily to appropriate locations
• Troubleshoots send out testing delays or issues including LIS communication and shipping delays
• Maintains portal access for all required reference laboratories
• Completes research of reference laboratories and suggests appropriate laboratory options needed for esoteric testing
• Communicates research and investigation details clearly and accurately to medical directors lab administrative directors the test send out manager and ordering physicians
• Accurately document in LIS order information and notes pertaining to samples
• Builds electronic manifest and transmits samples accordingly for interfaced reference laboratories
• Compile utilization data and other statistics as requested by supervisor/manager
• Coordinates with other UofL locations necessary sample processing shipment of samples or storage of samples
• Controls inventory ordering and supplies to maintain adequate stock
• Maintain expertise of internal and reference laboratory test menus
• Compiles and reviews QA data for manager review

Other Functions:

• Identifies and reports any safety hazards or concerns
• Review for regulatory compliance in all policies processes systems and procedures
• Suggests need for improvement of policies and procedures
• Attends meetings with laboratory management and reference laboratory representatives
• Performs teaching and training duties of position to staff and employees
• Develops and assists in writing training guides and standard work documents
• Assists in setting up new Charge Description Master (CDM) numbers for testing
• Adjusts test charges as needed including applying manual charges
• Works to resolve ordering and billing issues
• Complies patient reports as needed (e.g. tumor board review)
• Coordinate releasing patient reports and
• Maintains compliance with all company policies procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Job Requirements

(Education Experience Licensure and Certification)

Education and Experience:

• High school diploma or GED/Equivalent (required)
• Associate degree or 2 years of completed college coursework OR

5 years of experience in a clinical laboratory (Required)

Licensure/Certification:

• None required

Job Competency:

Knowledge Skills and Abilities critical to this role:

• Excellent customer service skills
• Excellent organizational skills- manages time effectively keeps tasks appropriately prioritized with the ability to change directions as needed for the good of the department; Able to display extreme attention to detail for long periods of time
• Strong interpersonal and communication skills- responsive pleasant to work with educates stakeholders and provides timely accurate information; able to build effective strong working relationships with others through trust communication and credibility

Language Ability:

• Must be able to communicate effectively in both verbal and written formats.

Reasoning Ability:

• Ability to break down problems or tasks; scanning prior knowledge and experience to identify causes and consequences of events
• Able to assist others in developing clinical reasoning skills

Computer Skills:

• Must possess strong computer skills
• Basic knowledge of Microsoft Word Microsoft Excel and Cerner EHR (preferred)

Additional Responsibilities:

• Demonstrates a commitment to service organization values and professionalism through appropriate conduct and demeanor at all times

• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians patients residents visitors staff and the broader health care community

Additional Job Description:

na