Business Control Manager Client Protection

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Summary:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls identifying issues and control improvements for remediation and building out actions plans and milestones.

The Business Control Manager is part of the Client Protection organization within the Consumer & Small Business division. The Business Control Manager partners with stakeholders across the Client Protection and other Consumer & Small Business organizations to design implement and sustain strong internal controls across multiple processes and functions.

The Business Control Manager will be responsible for collaborating with Claims leaders to support the risk & control framework; determine opportunities for improving control efficiency and effectiveness; identify issues and/or control improvements for remediation; execute actions plans and milestone to mitigate risks. They will maintain relationships with key risk partners to meet to address risk challenges while managing compliance requirements for Claims SPI. Drive the execution of internal control discipline and operational excellence within a LOB or ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Execute LOB/ECF specific processes and tools to drive adherence to enterprise-wide Standards. Support the implementation of control processes within the LOB/ECF through ongoing monitoring and testing of controls. Identify issues and/or control improvements for remediation while building out actions plans and milestones. Act as an ambassador of the risk culture across the organization. The Business Control Manager will also advise and mentor more junior team member(s) regarding risk management and navigating a highly matrixed enterprise organization.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Performs monitoring and testing of controls identifying issues and control improvements for remediation

• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Manages the performance and productivity of team members that conduct quality inspection reviews

• Ensures timely execution of QA activities including control execution case management and results reporting

• Manages and reviews all operations front line unit responses for regulatory exams internal audits and other monitoring and inspection reviews

• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

• Develop implement and validate established action plans for large scale horizontal issue which impact multiple processes and partners.

• Align and mobilize resources in order to deliver strong internal controls framework and testing results.

• Perform Risk & Control assessments horizontally across the process to determine strength/sustainability of controls.

• Design & execute control horizontal testing to ensure adherence to regulations policies standards and procedures.

• Redesign manual and systemic controls with the objective of standardizing and automating across multiple products/processes.

• Build/identify appropriate control metrics and ensure metric remains within thresholds.

• Report out on control health issue closure progress etc. to Senior and Executive leaders across the division and corresponding Legal/Risk leaders.

Required Qualifications:

• 5 years experience in Risk issue management and/or Process Design

• Knowledge of financial and banking products policies operations and applicable procedures

• Experience supporting highly regulated initiatives in a large complex financial institution

• Strong written and verbal communications skills

• Ability to balance intersecting priorities and to work independently with minimal supervision

• Ability to think critically and problem solve when roadblocks arise

• Ability to navigate complex and ambiguous environment

• Ability to build and deploy changes horizontally & outside direct ownership structures

• Executive Presence; must be able to partner and influence across all levels internal and external to the organization

• Executive Presence; must be able actively debate and escalate issues and/or concerns with partners internal and external to the organization

• Intermediate proficiency in various MS tools including Excel Access PowerPoint and SharePoint

Desired Qualifications:

• Bachelors degree or equivalent work experience

• Fraud or Claims experience

• Lean Six Sigma Certification

Skills:

• Controls Management

• Oral Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Talent Development

• Data and Trend Analysis

• Decision Making

• Monitoring Surveillance and Testing

• Problem Solving

• Quality Assurance

Shift:

Hours Per Week: