ATM & Card Associate II

The ATM & Card Associate II supports the execution of strategic initiatives across the banks ATM and card businesses. The role partners closely with strategy operations technology risk and frontline teams to translate data and insights into clear messaging and actionable outcomes to manage risk and support the day-to-day stability of the ATM and card programs.

Position Accountabilities

• Support the planning implementation and execution of strategic initiatives related to ATM and card services.
• Own assigned workstreams within ATM and card initiatives including analysis coordination documentation and followâup with periodic updates to leadership.
• Assist in the development of business cases.
• Monitor and analyze ATM and card activity trends alerts and performance metrics to identify risks minimize disruptions and support operational stability.
• Assist with ongoing reporting dashboards and scorecards used to monitor ATM and card performance and inform decisionâmaking.
• Troubleshoot and help resolve ATM and cardârelated issues coordinating with internal teams and vendors as needed.
• Support frontline teams with inquiries issue resolution and escalations.
• Maintain documentation and reporting to support audit compliance and control reviews.
• Assist in the development and maintenance of policies and controls to mitigate operational risks.
• Coordinate with internal and external stakeholders to optimize program performance and support initiative execution.
• Stay current on industry trends best practices and regulatory requirements related to ATM and card services.

Organizational Relationship

This position reports to the Manager of ATM and Card Strategy.

Position Qualifications

Education & Experience

• Bachelors degree preferred in Business Finance Data Analytics Information Systems or a related field.
• Two to five years of experience in banking financial services or payment operations (ATM debit/credit card or electronic banking preferred).
• Demonstrated experience independently managing workstreams or small projects.
• Proficiency in analyzing operational data trends and risk indicators using tools such as Excel Power BI SQL or similar platforms.
• Experience collaborating with cross-functional partners including Technology Risk Operations and third-party payment vendors.

Knowledge & Skills

• Understanding ofbanking payments or financial services environments (ATM and/or card experience preferred).
• Strong analytical skills with the ability to interpret dataidentifytrends and draw actionable insights.
• Proficiencyin Microsoft Office Suite.
• Strong organizational and timeâmanagement skills with the ability to manage multiple workstreams concurrently.
• Effective written and verbal communication skills.
• Collaborative mindset with the ability to coordinate across diverse internal teams.
• Intellectual curiosity and comfort conducting independent research and analysis.

Salary offered will be based on several factors including but not limited to education work experience certifications etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.

Required Experience:

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