Office Associate III Rapid Access and Outpatient Psychotherapy

Calling all Life Changers!

Richmond Behavioral Healthis seeking a qualified customer-service oriented Office Associate III to join our Rapid AccessOutpatient Psychotherapy team in delivering high quality service within a fast-paced cliical enviroment.

As a key member of the team the selected candidate will be responsible for a variety of administrative and support functions including scheduling appointments maintaining records entering clinical and demographic data generating reports and preparing documentation related to services provided. This role requires frequent telephone and in-person interaction with individuals seeking mental health and/or substance use disorder services as well as those engaged in our system of care.

The ideal candidate will be a collaborative team player with the ability to multitask effectively and adapt to the demands of a dynamic high-volume setting. Strong organizational skills and the ability to manage competing priorities are essential.

This position requires initiative and discretion in handling confidential clinical medical and legal information. Experience with Electronic Health Records (EHR) and scheduling systems is preferred. Excellent computer verbal and written communication skills are necessary to ensure effective information flow between clients clinical staff and external stakeholders.

Work Schedule: MondayFriday 8:00 a.m. 4:30 p.m.

Essential Functions

Acts as receptionist; greets visitors; answers telephone; provides information; forwards calls to appropriate party; assists the public with the completion of standardized records or documents; directs visitors to appropriate party.

Types general correspondence memorandum reports schedules statistical tables reports case records and other materials from rough draft copy marginal notes or verbal instruction; checks items for clerical accuracy and completeness; processes clerical work requests.

Enters case information into CMHC system from service activity logs (SALs).

Assists supports and provides safety precautions to clients; transports clients to appointments.

Responds to requests for information on agency services; assists with complaint resolution and provides feedback to coordinators.

Schedules client appointments; maintains office schedule.

Trains staff on the proper use of the main switchboard.

Collects and distributes payroll; tracks and submits credit card purchase logs to Finance department; reviews purchase authorizations and submits to accounting for payment; verifies and processes invoices and submits for payment.

Updates client records for billing purposes; accepts client payments and issues receipts.

Sorts indexes and files material alphabetically numerically geographically or by other predetermined classification; reviews files for completeness.

Receives sorts processes and distributes incoming and outgoing mail overnight packages and other materials.

Operates a variety of standard office equipment; performs light maintenance on photocopy and postage equipment.

Orders and maintains inventory of supplies.

Attends staff meetings as required.

Performs special projects as requested.

Knowledge Skills and Abilities

Thorough knowledge of proper business English and spelling; ability to answer inquiries and assist the general public in a courteous manner; ability to understand and follow oral and written instructions; ability to quickly and accurately operate personal computer and word processing software; ability to establish and maintain effective working relationships with associates medical personnel clients and the general public.

Required Experience:

IC