Operations Analyst Global Wire Operations US Investigations

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues researching and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures routine analytics and creating reports and completing exception processing.

Line of Business Job Description:

The USD Investigations Operations Analyst plays a critical role in delivering accurate timely and compliant postsettlement wire investigations support across the enterprise. This operations role is responsible for endtoend investigations case handling ensuring issues are resolved efficiently while adhering to regulatory requirements internal policies and service level commitments. The analyst partners closely with management and key internal stakeholders to mitigate risk protect the firms reputation and support seamless transaction processing.

This role requires a strong investigative mindset attention to detail and the ability to deliver consistent highquality results in a fastpaced deadlinedriven environment.

Schedule: Monday through Friday 9:00am to 6:00pm

Responsibilities:

• Assists with coordination of implementation for products services and operational solutions

• Supports the design documentation implementation and monitoring of new products and services

• Provides guidance regarding procedural technical and operational changes

• Expands business products knowledge within operations environment

• Builds network by developing relationships with partners and teammates

• Inspects data to identify issues and trends

• Collects and interprets data to validate operational processes

• Execute endtoend handling of postsettlement wire investigations including research analysis and resolution of payment issues.

• Conduct investigative outreach to internal partners and external counterparties as appropriate to obtain required information clarify discrepancies and drive timely case resolution.

• Communicate professionally and effectively with internal stakeholders providing clear status updates and ensuring appropriate case ownership and followthrough.

• Analyze payment data wire messages and transaction flows to identify root causes and determine appropriate corrective actions.

• Maintain accurate complete and auditready case documentation in accordance with regulatory and internal control standards.

• Meet or exceed established SLA productivity and quality targets demonstrating a strong resultsoriented approach to case management.

• Contribute to continuous improvement initiatives by identifying process inefficiencies recurring issues and opportunities to enhance controls accuracy and turnaround times.

Required Qualifications

• 2 years of experience working with wire payment flows and message types (e.g. SWIFT) including a solid understanding of the end-to-end wire payment lifecycle from origination through settlement and reconciliation

• Strong written and verbal communication skills with the ability to convey investigative findings clearly accurately and professionally.

• Proven ability to manage a highvolume workload prioritize competing deadlines and deliver consistent results within defined SLAs.

• Strong attention to detail sound judgment and analytical skills in an investigations or operations environment.

• Demonstrated ability to take ownership of cases from initiation through resolution.

Desired Qualifications

• Experience with GIN and WTX applications.

• Prior experience in wire investigations or payment operations (1 years preferred).

• Familiarity with regulatory expectations related to payment investigations and operational risk management.

Skills:

• Attention to Detail

• Customer and Client Focus

• Monitoring Surveillance and Testing

• Process Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies Procedures and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking

Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

Hours Per Week: