Senior AV Specialist

We are seeking an experienced and detail-oriented Senior AV Specialist to support the setup operation and maintenance of audio-visual systems across the organization. This role is responsible for ensuring seamless delivery of in-person hybrid and virtual meetings through platforms such as Zoom Neat and Q-SYS systems along with general AV technologies. The ideal candidate possesses strong technical expertise problem-solving skills and a customer-service mindset providing reliable support for meetings conferences and presentations.

Primary Responsibilities:

1. Set up configure and operate AV equipment for meetings conferences and hybrid events.
2. Administer and support the Zoom Enterprise platform including user provisioning licensing room configurations policies and feature management.
3. Provide hands-on support for Zoom Neat Q-SYS Polycom and other conferencing technologies.
4. Troubleshoot and resolve system and desktop-level AV issues in real-time to minimize disruptions.
5. Manage microphones cameras projectors video switchers audio mixers control systems and Zoom room hardware.
6. Coordinate with IT and facilities teams to ensure AV systems are fully integrated and functioning.
7. Train associates on the proper use of AV platforms and equipment.
8. Maintain AV equipment inventory and schedule preventative maintenance.
9. Support live streaming webinar hosting and video conferencing setups.
10. Stay current on emerging AV technologies and recommend system upgrades or enhancements.

Technical Skills Required:

1. Advanced expertise in Zoom with proficient knowledge of Microsoft Teams Webex and related collaboration tools.
2. Hands-on experience with room conferencing systems such as Neat and HP Poly devices.
3. Strong knowledge of AV hardware including microphones cameras projectors displays speakers amplifiers and digital signal processors (DSPs).
4. Understanding of signal flow cabling standards and connectors (HDMI CAT5/6 fiber etc.).
5. Ability to troubleshoot and resolve AV system issues in real time.
6. Experience with live event support including streaming recording and webinar hosting.
7. Understanding of AV equipment setup calibration and preventative maintenance.
8. Competence in maintaining AV inventory systems and documenting setups/configurations.

Secondary Technical Skills Desired:

1. Knowledge of networking fundamentals related to AV/VC systems (IP addressing VLANs QoS).
2. Familiarity with Microsoft 365 for scheduling collaboration and event coordination.
3. Ability to read and interpret AV system diagrams schematics and technical documentation.
4. Familiarity with room scheduling panels and systems (e.g. Crestron Neat Pad Exchange/Outlook integration).
5. Vendor management skills for coordinating with AV service providers and equipment suppliers.
6. Familiarity with digital signage platforms and content management systems.

Additional Skills Required:

1. Ability to explain technical issues clearly to non-technical associates.
2. Ability to work under pressure particularly during live or high-profile events.
3. Adapts easily to changing requirements and last-minute adjustments for meetings and events.
4. Excels at problem-solving and can quickly diagnose and resolve technical issues.
5. Stays organized keeping accurate records of AV equipment schedules and documentation.
6. Demonstrates a strong customer service orientation by remaining patient approachable and responsive to staff needs.

Qualifications:

1. Bachelors degree in AV Technology Information Technology Communications or related field; equivalent work experience will be considered.
2. 5 years of professional experience in AV support conferencing systems or event technology management.

Additional Comments:

1. Travel: Occasional local travel with occasional air travel
2. Hours: 8:00a 5:00p M-F
3. Position is based in Wayne PA where we have a hybrid work schedule with 3 days in the office (Tuesdays-Thursdays in office & Mondays and Fridays remote).
4. Physical: Must be able to lift and carry equipment weighing up to 25 lbs. Accommodations will be made for those with physical disabilities.

AD is proud to be an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race religion gender gender identity sexual orientation national origin age military or veteran status disability or any other characteristic protected by applicable law. At AD we support a collaborative and inclusive environment. We value open participation from individuals with different ideas experiences and perspectives which we believe make AD a better place to work.