Aeroflow Health – Service Desk Technician I

Aeroflow Health Service Desk Technician I

Aeroflow Health is a national leader in home medical equipment and clinical services. We combine technology operational excellence and compassionate expertise to deliver essential products and care directly to patients homes. At Aeroflow Health we make healthcare accessible by taking a wholistic approach to how we care for our patients.

We are equally as passionate about taking care of our employees. Recognized as one of the fastest-growing healthcare companies in the U.S. an Inc. 5000 honoree and a certified Great Place to Work Aeroflow continues to seek ways they can be one of the nations top employers. As we continue to grow we remain committed to building an exceptional workplace where talented professionals are empowered supported and inspired to make meaningful impact every day.

The Opportunity

Within Aeroflow the IT Operations team supports approximately 1000 employees across multiple physical locations in Asheville NC as well as remote and work-from-home team members.

• The team serves as the front line of support ensuring employees have the tools and systems needed to operate effectively
• You will support internal employees across all business units directly impacting day-to-day operations
• This is a highly collaborative team that values responsiveness problem-solving and continuous improvement

This role is based primarily at our Asheville headquarters with flexible hours between 6:00 AM 5:30 PM MondayFriday and occasional after-hours or weekend support as needed.

Your Primary Responsibilities

We are currently seeking a Service Desk Technician I. This role serves as the first point of contact for IT support and is responsible for delivering timely high-quality service to internal users.

Day-to-day you can expect to:

• Respond to and resolve incoming tickets via phone in-person and online channels
• Install and configure hardware software and peripheral equipment
• Troubleshoot workstation connectivity and system issues
• Prioritize and manage tickets effectively escalating when appropriate
• Support onboarding through device setup and provisioning
• Contribute to a positive user experience through clear communication and follow-through

Additional responsibilities include:

• Employee has an individual responsibility for knowledge of and compliance with laws regulations and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned

Skills for Success

• Strong ability to prioritize and manage multiple requests in a fast-paced environment
• Clear and effective communication across technical and non-technical audiences
• Ability to diagnose issues quickly and provide thoughtful practical solutions
• High level of accountability and follow-through
• Customer-first mindset with a focus on delivering a positive experience

Required Qualifications

• High School diploma required; Associates or Bachelors degree preferred
• 13 years of experience in IT support help desk or similar role
• Experience supporting Windows 10/11 environments
• Familiarity with Microsoft 365 and Active Directory
• A certification or equivalent hands-on experience
• Strong problem-solving organizational and time management skills
• Ability to work both independently and within a collaborative team

You might also have

• Experience in a fast-paced or high-volume IT support environment
• Exposure to IT ticketing systems and asset management tools
• Knowledge of PC imaging hardware repair and software troubleshooting
• Healthcare IT experience or familiarity with HIPAA environments

What we look for

We are looking for motivated dependable individuals who take ownership of their work and bring a strong team-first mentality.

• Someone who is proactive detail-oriented and solutions-driven
• A team player who thrives in a collaborative and supportive environment
• An individual who is eager to learn grow and contribute to continuous improvement

You can expect a team environment that offers:

• Hands-on learning and development
• Exposure to a variety of technologies and systems
• Opportunities to grow within IT and the broader organization

What Aeroflow Offers

Competitive Pay Health Plans with FSA or HSA options Dental and Vision Insurance Optional Life Insurance 401K with Company Match 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s) Additional Parental benefits including fertility stipends free diapers and breast pump Paid Holidays PTO Accrual from day one Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

• Family Forward Certified
• Great Place to Work Certified
• Inc. 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award

If youve been looking for an opportunity that will allow you to make an impact and an organization with unlimited growth potential we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.

We value transparency and candidate safety throughout the hiring process. Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed; however all interviews and/or offer coordination and sensitive information requests will occur only through our official communication channels. You will never be asked to provide personal data outside our secure application portal and all interview or offer details will come from an @ email address. We do not conduct interviews via text message or instant-messaging apps. If you have concerns please contact our Talent Acquisition team for verification

Required Experience:

IC