MDM and Endpoint Management Analyst

Secure and drive user experience for both mobile device and endpoint management.

Duties and Responsibilities:

• Own and administer ICCUs enterprise Mobile Device Management (MDM) platform and assist with Endpoint management.
• Administer and support endpoint and mobile device management across Windows macOS iOS/iPadOS Android and (as applicable) Linux using Intune Jamf Pro and/or Altiris (or equivalent UEM tools).
• Manage device enrollment and provisioning workflows including Windows Autopilot Apple Automated Device Enrollment (ADE) and Android Enterprise; troubleshoot enrollment failures and improve reliability.
• Configure and maintain device configuration profiles security settings restrictions and standard build configurations to ensure consistent user experience and policy compliance.
• Deploy and support applications to endpoints and mobile devices (required apps optional/self-service catalogs) including packaging assignment deployment rings and rollback procedures.
• Execute patch and update management for operating systems and key third-party applications; monitor update compliance remediate failures and coordinate change windows.
• Support endpoint/mobile security capabilities such as encryption (BitLocker/FileVault) device posture/compliance checks and conditional access integrations with identity platforms.
• Implement and maintain device compliance policies and security baselines (including CIS-aligned settings where applicable) and support reporting for audit or internal security reviews.
• Troubleshoot and resolve endpoint and mobile issues including policy conflicts configuration drift application install failures VPN/Wi-Fi/certificate issues and performance problems; escalate to vendors or higher-tier engineering when needed.
• Monitor the health of endpoint/MDM services and key workflows; use dashboards/logs to identify trends and proactively address recurring issues.
• Create and maintain documentation and runbooks for standard processes (enrollment app deployment remediation steps device break/fix replacement workflows).
• Partner with Service Desk Security and Infrastructure teams to coordinate deployments support incident response activities and reduce repeat tickets through automation and standardization.
• Participate in on-call or after-hours maintenance as required and help ensure SLAs are met through timely troubleshooting clear communication and structured handoffs.
• Contribute to continuous improvement by suggesting enhancements to policies packaging standards deployment rings and automation scripts
• Work with asset management to help manage inventory and EOL of mobile devices.

Qualifications:

• Bachelors degree in Computer Science Information Systems Cybersecurity or equivalent experience.
• 5 years of experience in enterprise endpoint and mobile device management endpoint security or systems engineering.
• Extensive hands-on experience with MDM/UEM platforms such as Microsoft Intune JAMF Pro or Altiris for managing multiple device platforms (Windows macOS iOS Android Linux).
• Proven ability to design deploy and support MDM solutions including device enrollment configuration compliance application management and device lifecycle.
• Strong background in implementing and maintaining endpoint/mobile security controls security baselines CIS benchmarks and policy enforcement.
• Experience managing OS and third-party software updates patching and remediation for desktops laptops and mobile devices.
• Expertise in scalable automated device deployment and zero-touch provisioning methods.
• Solid understanding of mobile platform security models OS limitations and MDM APIs for iOS and Android.

Performance Standard:

Must demonstrate an ability to figure out complex problems. Ability to research analyze understand and report on high level system issues. Attention to detail on many concurrent projects and initiatives. A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Ability to work without supervision. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.

Physical Requirements:

• Perform tasks requiring manual dexterity (processing paperwork filing stapling sorting collating typing counting cash etc.).
• Sit for extended periods of time.
• Lift 20-40 pounds of applicable supplies including but not limited to copy paper cash drawers marketing material etc.
• Repetitive motion using wrists hands and fingers.
• Reach keyboards.
• Ability to operate basic office machines (calculator computer telephone copy machine fax machine etc.).

This role offers benefits including:

• Competitive Pay
• Medical Dental & Vision Insurance
• Generous Paid Time Off
• Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• Business Discounts
• And More

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at ICCU to obtain employment.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex age disability protected veteran status or other characteristics protected by law.

Required Experience:

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