Salesforce Engineer II

Come collaborate with us for the most iconic gaming resorts in Las Vegas and around the world!

Experienced by millions of guests each year the Caesars Marketing and Entertainment Products team crafts customer experiences that fuel the imaginations of our guests on the Strip in Las Vegas and across the globe. Our iconic global brands include Caesars Palace The Flamingo The Row Horseshoe Harrahs Paris Nobu Hotel and more.

Based in Las Vegas or Remote. Within the Caesars Digital Team Member Products team customer experience is at the forefront of everything we do.

To help us build functional systems that improve customer experience were looking for a Salesforce Engineer II who can: 1) be responsible for maintaining current infrastructure 2) create new Salesforce infrastructure & stability 3) Partner and coach development teams and vendors to help set standards to ensure all teams can engineer scalable reliable and resilient applications 4) Act as a Salesforce Technical SME.

Essential Duties and Responsibilities:

• Act as a Company Technical SME on Salesforce Sales & Service Cloud Experience and familiarity working in Salesforce Classic.

• Be a community Leader in the wider Caesars engineering community (i.e. Lodging Management Systems IT Ops Cyber Security etc.) in product development and support of production systems.

• All aspects of user and license management including new user setup/deactivation roles profiles permissions public groups sharing rules.

• All aspects of user and license management including new user setup/deactivation roles profiles permissions public groups sharing rules.

• Salesforce configuration changes including (but not limited to): Flow assignment rules approval processes fields page layouts record types dynamic layouts apps actions custom settings mobile administration dashboards and reports.

• Understanding of apex triggers required

• Tibco Programming or similar tool experience preferred but not required.

• Write efficient reusable and stable code for complex application logic.

• Respond to system outages and participate in root cause analysis which may include having to work off hours when necessary.

• Submit Change/Incident Management Tickets coordinate & obtain approvals.

• Collaborate with various teams and vendors to ensure appropriate configurations for application architecture (networking/firewall/security/etc).

• Ability to design code and test projects.

• Demonstrate problem solving skills by defining and presenting programmatic system solutions for identified programming issues.

• Perform code review for others in increasing levels of complexity.

• Participate in testing of projects within confines of current systems.

• Develop automated tests to cover internal system acceptance testing ensuring delivery of well-tested system enhancements and further ensuring systems meet business requirements.

• Create and maintain solution documentation (architecture diagrams operating procedures etc).

• Support and improve efficiency and effectiveness of tools (CI/CD pipeline automated testing automation and release).

• Monitor and manage system performance and ensure the highest level of availability and security.

• Participate in business continuity and disaster recovery planning.

• Ensuring that systems are safe and secure against cybersecurity threats.

• Trouble-shoot incidents reported by end-users escalating where necessary to schedule system changes and discussing resolutions with end-users to arrive at a permanent solution.

• Keep abreast of current technology in both hardware and software to recommend business solutions that fit system constraints meet user needs and match the companys strategic outlook.

• Develop and maintain well written and oral communication skills.

Knowledge and Experience:

• Strong Salesforce product knowledge and at least 3-5 years of Salesforce Administration and Development experience

• Certified Salesforce Platform Administrator required.

• Certified Salesforce Platform Developer required.

• Must have a proactive attitude towards platform enhancements.

• Designing scalable best practice solutions.

• Excellent relationship-building skills and ability to work and communicate with stakeholders at all levels.

• Translating requirements into technical solutions and creating technical documentation.

• Experience in change management and governance.

• Excellent relationship-building skills and ability to work and communicate with stakeholders at all levels.

• Experience implementing Salesforce configuration changes.

Qualifications:

• 3-5 years of experience working with Salesforce Products.

• 2-4 years experience in managing and/or coaching software developers.

• 2-4 years experience in managing and/or coaching software developers.

• 3-5 years of software development experience:

  • REST APIs

  • Java/JavaScript

  • SQL/MSSQL

  • JSON

• Required Certified Salesforce Platform Administrator.

• Required Certified Salesforce Platform Developer.

• Required Certified Salesforce Platform Developer II.

• Must be competent in all aspects of programming and design with minimal direction.

• Experience working and designing application architecture with a wide variety of third-party platforms frameworks and libraries.

• Version Control Systems (Git SVN a plus).

• Excellent problem-solving and troubleshooting skills.

• Process-oriented with great documentation skills.

• Knowledge of best practices and IT operations in an always-up always-available service.

• Experience with and ability to work with other IT departments including but not limited to Infrastructure and Cybersecurity.

• Experience working with remote teams across multiple time zones.

• Experience with Agile principles and frameworks.

• Able to foster open communication while collaborating with others.

• Views critical feedback as a gift an opportunity for improvement

Education:

• Bachelors degree in information systems Computer Science or Technical Training equivalent