Director Business Process Optimization

Job Description Summary

Entity

Worker Type

Worker Sub-Type

Cost Center

Pay Rate Type

Pay Grade

Scheduled Weekly Hours

Work Shift

Job Description

Job Duties and Integrated KPIs

20% Process Improvement

• Analyze current workflows and systems to identify inefficiencies and opportunities for improvement.

• Develop and implement strategies to streamline operations reduce waste and enhance patient care using Lean Six Sigma principles.

• Aligned KPIs:

  • Waste Reduction (e.g. reduction in nonvalue-added steps)

  • Operational Cost Savings

  • Cost per Patient

20% Data Analysis

• Collect and analyze operational data related to patient flow staffing and resource utilization.

• Generate performance reports and recommendations to support leadership in data-driven decision-making.

• Aligned KPIs:

  • Patient Flow Efficiency

  • Average Patient Wait Time

  • Exam Room Utilization

  • Staff Productivity

15% Project Management

• Lead and manage improvement initiatives from planning through implementation ensuring timely completion and effective results.

• Coordinate with clinical teams administrators and IT to execute changes and monitor performance.

• Aligned KPIs:

  • Project Timeliness and Completion Rates

  • Operational Efficiency Improvements

  • Patient Throughput

15% Systems Design and Optimization

• Redesign and optimize systems such as patient scheduling inventory workflows and staff allocation models.

• Recommend technologies or solutions to improve efficiency and patient outcomes.

• Aligned KPIs:

  • Staff Labor Efficiency

  • Staff Overtime Rate Reduction

  • Improved Scheduling Accuracy

  • Resource Utilization Metrics

10% Compliance and Standards

• Ensure all redesigned processes adhere to healthcare regulations organizational policies and industry standards.

• Conduct audits to maintain compliance and address gaps.

• Aligned KPIs:

  • Audit Compliance Scores

  • Reduction in Process Deviations

  • Sustained Regulatory Readiness

10% Training and Development

• Develop training materials and deliver education sessions on new workflows tools and best practices.

• Provide ongoing coaching to support sustained improvement.

• Aligned KPIs:

  • Training Completion Rates

  • Staff Adoption Rates of New Processes

  • Post-Training Performance Improvements

10% Collaboration and Communication

• Partner with clinicians leadership and staff to understand operational needs and incorporate stakeholder feedback.

• Communicate progress project milestones and performance outcomes across the organization.

• Aligned KPIs:

  • Patient Experience Metrics

    • Likelihood of recommending practice

    • Staff teamwork ratings

    • Waiting time at registration

  • Staff Turnover Rate (as influenced by operational improvements)

Additional Job Description

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: Experience:

Director