Cust Serv Rep Local Sales
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
ARE YOU A CURRENT US FOODS EMPLOYEE PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
Join Our Community of Food People!
BASIC PURPOSEProvide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive evaluate and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations company policy and profit and quality requirements. Back up to Sales Coordinator roles.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receive inbound calls and place outbound calls to customers in order to provide information about products and services to take orders or to obtain details of complaints.
Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken.
Resolve customers service or billing complaints; check to ensure that appropriate changes were made to resolve customers problems.
Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers. Share new or additional services or products with customers.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products shipping service or billing methods and procedures in order to prevent future problems.
This role adheres to a designated schedule which includes set workdays start and end times.
SUPERVISION
None
RELATIONSHIPS
Internal: Sales Operations / Distribution / Support
External: Customers
QUALIFICATIONS
Education/Training: High School diploma or equivalent required; Bachelors degree preferred.
Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.
Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.
Compensation depends on relevant experience and/or education specific skills function geographic location and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$17 - $26***EOE Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
About Company
US Foods® is one of America's leading food distributors servicing restaurants, the healthcare industry, and more. Learn about our food supply services today.
