Customer Service and Executive Support Specialist

• Customer Service Excellence: Provide top-tier customer service to clients partners and visitors ensuring all interactions are handled professionally and efficiently.
• Visitor Engagement: Greet and assist visitors ensuring a welcoming and informative experience. Manage visitor logs and coordinate with relevant departments for seamless visitor interactions.
• Executive Support: Assist executives with scheduling travel arrangements meeting coordination and other administrative tasks. Ensure executives are well-prepared for meetings and events.
• Collaboration: Work closely with various departments to ensure smooth operations and effective communication. Foster a collaborative environment to achieve company goals.
• Problem Solving: Address and resolve customer inquiries and issues promptly. Escalate complex issues to appropriate departments when necessary.
• Administrative Duties: Manage office supplies handle correspondence and maintain organized records. Support office management tasks as needed.
• Financial Management: Assist with budgeting expense tracking PO filing and financial reporting. Ensure accurate and timely processing of invoices and reimbursements. Support financial planning and analysis activities.
• Tactical and Hands-On Work: Meeting set ups and break downs including chairs tables flip charts food coordination clean up etc. Provide on-site facility support such as photographing office details purchasing and neatly stocking office and pantry supplies providing signage support etc. Perform other hands-on tasks inspections and filing work orders to ensure the office runs smoothly.

Qualifications :

• Experience: Minimum of 3 years in a customer service executive support or administrative role preferably in a corporate setting.
• Skills: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office Suite and financial management software.
• Attributes: Professional demeanor proactive attitude and a team player. Ability to handle confidential information with discretion.
• Education: Bachelors degree in Business Administration Finance Communications or a related field preferred.

Additional Information :

This role has a market-competitive salary with an anticipated base compensation of the following range: $40000 - $50000. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment comprehensive health insurance industry-leading parental leave life insurance education support and more. 

• Comprehensive healthcare plan (medical Rx dental and vision). 
• Flexible spending accounts and a Health Savings Account (including company contributions). 
• Life and AD&D insurance. 
• 401(k) retirement plan including company matching contributions. 
• Disability insurance. 
• Tuition Reimbursement. 
• Discretionary paid time off program and 11 paid holidays. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time