Supervisor- Inside Base Management

When you join Verizon

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

What youll be doing...

As a Supervisor of Inside Base Management you will lead a high-performing team of Inside Sales Sr. Representatives dedicated to being the single voice for our Verizon Business Group (VBG) customers. You are not just a manager; you are a coach a strategist and an escalation champion. Your mission is to foster an environment where your team can proactively protect nurture and delight customers ensuring long-term loyalty zero churn and the achievement of CXI customer satisfaction scores and sales KPIs.

You will oversee a small business-based management team. You will be responsible for ensuring all customer experience and sales KPIs assigned to your team are achieved. Your team successfully navigates internal complexities to provide a frictionless experience transforming potential points of failure into moments of brand advocacy.

What youll be doing

You will lead a team operating in a technically advanced ecosystem. Your role is to translate high-level business goals into daily execution ensuring your representatives are empowered to prioritize the interactions that matter most.

• Performance Coaching & Development: Drive excellence by coaching your team on Inside Sales concierge standards. You will conduct regular 1:1s call observations and game-tape reviews to sharpen their de-escalation and billing expertise.

• Operational Stewardship: Monitor AI-driven workflows and real-time dashboards to ensure your team is hitting proactive outreach targets (Onboarding Bill Reviews and Account Health Checks).

• Escalation Management: Serve as the senior point of contact for complex service issues. You will clear internal roadblocks quarterbacking cross-departmental solutions when your team encounters systemic friction.

• Data-Driven Leadership: Analyze churn data and inflection point trends to identify training gaps or process improvements. You will turn data insights into actionable strategies to improve Sales KPIs Net Promoter Score (NPS) and Customer Satisfaction (CSAT).

• Culture & Retention: Build a culture of accountability and a Base Management mindset. You will be responsible for the engagement morale and career development of your team members helping them leverage Verizons tuition and certification programs.

What were looking for...

Youll need to have:

• Bachelors degree or four or more years of work experience.

• Four or more years of relevant experience required demonstrated through work experience and/or military experience.

Even better if you have one or more of the following:

• One or more years of management experience.

• PC skills in the Google Suite of Products.

• Familiarity with telesales/call center environment.

• Proven leadership ability and knowledge of the wireless industry.

• Experience in developing and coaching a high-performance team.

• Written verbal interpersonal and communication skills.

• Self-motivated and highly organized individual.

• Ability to work well independently and in a team environment.

• Business Sales success and experience.

If Verizon and this role sound like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.