Compliance Analyst, Regulatory

At WorldTrips a proud member of the Tokio Marine HCC group of companies we believe in more than just businesswe believe in empowering our people. As a global leader in specialty travel medical and trip protection insurance we are passionate about preparing travelers for the unpredictable while fostering a work environment where bold ideas and transformative solutions are valued at every level. Our mission To Be a Good Company reflects our commitment to people and community recognizing the importance of giving back and driving positive change.

We are proud to be named as a Top Workplace Winner for the past three years by IndyStar!Our renovated office located in Carmel IN is only steps away from the Carmel City Center for shopping dining and entertainment. This is a hybrid position (3 days in office).

Tokio Marine HCC offers a competitive salary and a generous employee benefit package that includes among other benefits subsidized medical prescription dental vision and basic life and disability insurance employee assistance program paid parental leave 401(k) plan with Company matching contributions and educational/loan assistance. Subject to local and state laws governing the accrual of paid time off (PTO) Employees will receive 20 days of PTO prorated for the current year based on date of hire. Employees annually receive approximately 11 paid holidays one paid volunteer day and up to two paid floating holidays.

The Adventure Ahead:

The Compliance Analyst Regulatory is responsible for ensuring compliance with insurance and business practice regulatory requirements related to WorldTrips insurance products including complaint response and management contract support product creation/filing and advertising marketing review. Assists with monitoring regulations auditing business processes and provides general assistance to the WorldTrips Compliance department and business unit personnel as needed.

• Monitor and track state insurance laws regulations DOI bulletins and regulatory guidance to ensure awareness of changes impacting complaint handling consumer protection and contractual obligations
• Assist with intake tracking investigation and response to Department of Insurance (DOI) and Better Business Bureau (BBB) complaints in accordance with regulatory timelines and internal procedures
• Coordinate with internal business units (Claims Underwriting Quality Assurance and Customer Service) to gather facts documentation and responses related to regulatory and consumer complaints and legal inquiries
• Draft review and submit accurate and timely complaint responses to regulators and consumer agencies ensuring consistency with policy terms regulatory requirements and company position
• Maintain and update complaint tracking systems logs and supporting documentation to ensure audit readiness and regulatory transparency
• Identify document and escalate complaint trends root causes and potential regulatory risks recommending corrective actions or process improvements in conjunction with the Claims and QA teams
• Track and assist with remediation of complaint-related findings regulatory issues and corrective action plans
• Support the development maintenance and execution of complaint handling policies procedures and controls
• Assist with the review and administration of WorldTrips contracts agreements and third-party arrangements to ensure alignment with regulatory internal and TMHCC Corporate requirements
• Partner with Legal and Compliance leadership to ensure contracts litigation matters consumer-facing materials comply with applicable insurance laws and consumer protection standards
• Conduct OFAC scanning
• Manage Compliance related projects
• Assist with the review and approval of product forms endorsements customer-facing content and marketing content to ensure accuracy consistency and adherence with business process and regulatory requirements
• Identify document and escalate compliance gaps deficiencies or risks recommending corrective actions
• Support regulatory examinations internal audits and market conduct reviews by preparing complaint files summaries and response materials
• Participate in compliance training and awareness initiatives related to compliance obligations
• Prepare compliance reports metrics and dashboards for management review

Skills and Experience Needed:

• Bachelors degree in a related field or the equivalent education and /or experience
• Possess and have ability to apply knowledge of principles practices and procedures
• Solid written and verbal communication skills with an emphasis on confidentiality tact and diplomacy
• Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
• Knowledgeable of industry changes legal updates and technical developments related to applicable area of the Companys business to proactively respond to changing business environment
• Intermediate proficiency and experience using Microsoft Office package (Excel Access PowerPoint Word)
• Familiarity with insurance regulatory bodies state Departments of Insurance and market conduct examination processes.

Join the WorldTrips team where your success is our priority.

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