IT Support Technician

Are you ready to put your technical skills into practice while delivering excellent internal customer support

Anderson Auto Group is seeking a reliable and customer-focused IT Support Technician to provide technical assistance and support to our role is critical to ensuring systems hardware and software operate efficiently across the organization. The ideal candidate enjoys troubleshooting helping coworkers with IT support and can communicate technical information clearly to nontechnical users.

At Anderson Auto Group were not just about selling cars were aboutvaluing people. As afamily-owned businesswith40years of history in Nebraska and Missouri were looking for a driven and enthusiastic individualto join our IT Support Team!

Why Anderson Auto Group

• Comprehensive Benefits: Get the coverage you need withMedical InsuranceDental Vision Life and Disability Insurance.
• Exclusive Discounts: Enjoy special savings onVehicles Service and Partsfor you and your family.
• Work-Life Balance: We value this as a company.
• Career Growth: Anderson Auto Group is all aboutbuilding up people. We are committed to ongoing professional growth and development.

Essential Job Functions

• Serve as first-level support for IT-related issues via phone email and in person
• Troubleshoot and resolve hardware software network and peripheral issues
• Set up configure and maintain desktops laptops printers mobile devices and other equipment
• Manage user accounts permissions and access using Active Directory and Microsoft 365
• Install update and support business applications and operating systems
• Document issues resolutions and processes in the IT ticketing system
• Escalate complex issues to IT Director as needed
• Support onboarding and offboarding by provisioning and decommissioning user accounts and equipment
• Assist with basic network support including connectivity and Wi-Fi troubleshooting
• Follow IT policies and best practices related to security and data protection

Required Qualifications

• 13 years of experience in an IT support or help desk role
• Working knowledge of Windows and/or macOS operating systems
• Experience supporting Microsoft 365 (Outlook Teams OneDrive SharePoint)
• Basic understanding of networking concepts (TCP/IP DNS DHCP)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to prioritize tasks and manage multiple requests

Preferred Qualifications

• Associates or Bachelors degree in Information Technology or related field
• IT certifications such as CompTIA A Network or Microsoft certifications
• Experience with ticketing systems and remote support tools
• Prior experience supporting a multi-location or fast-paced business environment

Additional Requirements:

• Must be at least18 years oldand authorized to work in the U.S.
• Validdrivers licenserequired.
• Successful completion of apre-employment drug screenandbackground check.

Our customers and employees come first. Witheight retail locationsinNebraskaandMissouri we pride ourselves on our strong community roots and a workplace that feels like family. We believe ininvesting in people and that means both our employees and our customers.

Apply Today and Start Your Journey with Anderson Auto Group! Anderson Auto Groupis anEqual Employment Opportunity Employerand complies withEEOCstandards. Join us and discover a career path where you can make a difference!