Application prod support

Jersey, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Primary skills/ Tools: C# .NET Core MVC Web API SQL Server Production Support (L3) RCA Incident/Problem Management Splunk / Dynatrace / AppDynamics IIS Azure DevOps / Git Windows Services Performance Tuning

Experience: Minimum 10 years

Handle L3 escalations from L1/L2 teams for application issues.

Perform advanced troubleshooting using logs debugging tools and code analysis.

Conduct detailed Root Cause Analysis (RCA) for recurring production incidents.

Implement permanent fixes patches and configuration changes to improve stability.

Support and maintain applications built Core Web API and MVC.

Monitor production systems using tools such as Splunk Dynatrace AppDynamics or Azure Monitor.

Optimize application performance including API latency and database query tuning.

Manage and support Windows Services Scheduled Jobs and background worker processes.

Coordinate with DevOps teams for deployments and release activities in QA UAT and PROD environments.

Review and assess production change requests via Change Advisory Board (CAB) processes.

Collaborate with developers to diagnose code-level issues and recommend solutions.

Maintain and update documentation for incident resolution steps SOPs and known issues.

Ensure adherence to ITIL processes: Incident Problem and Change Management. Participate in on-call rotation and provide support during high severity incidents or releases.

Work closely with business stakeholders providing timely communication and status updates during production events.

Job Description: Primary skills/ Tools: C# .NET Core MVC Web API SQL Server Production Support (L3) RCA Incident/Problem Management Splunk / Dynatrace / AppDynamics IIS Azure DevOps / Git Windows Services Performance Tuning Experience: Minimum 10 years Handle L3 escalations from L1/L2 team...