Customer Experience Coordinator

Why join us

Were on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions we empower our customers to express themselves connect with the world and live richer lives.

At Tobii Dynavox you can grow your career within a dynamic global company that has a clear impactful purpose - with the flexibility to also do what truly matters to you outside of work. Whats more youll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team youll have the power to make it happen. Youll solve challenges deliver solutions and develop new efficient processes that make a direct impact on our customers lives.

About The Role

As a Customer Experience Coordinator you will join our global Customer Experience Team and serve as a key point of contact for customers across Ireland UK and Nordics. You will deliver professional support across phone email and live chat while contributing to operational excellence through documentation and workflow updates.

To resolve issues efficiently you will collaborate cross-functionally with Sales Order Experience Technical Support Repairs and Logistics teams to resolve issues efficiently. This role is central to creating a consistent highquality customer journey and ensuring smooth daily operations.

You will support process mapping as the team transitions into a more centralized structure actively contributing to improvements that enhance service delivery. Success in this role is measured through customer satisfaction accuracy communication quality and your ability to collaborate effectively across teams.

Please note: This is a fulltime onsite role (45 days per week from 9am to 6pm) based in Östermalm Stockholm.

In this role you will:

• Provide professional and knowledgeable support to customers including Speech & Language Therapists educators families and partners via phone (Telavox) live chat and Salesforce.

• Log and manage customer cases accurately in Salesforce. Maintain and update instructions templates and documentation together with Quality Assurance and Sales Operations teams.

• Share insights from customer interactions to support service improvements and customer satisfaction.

• Manage quotes presales communication and renewals in alignment with pricing and licensing guidelines.

• Support customers with TD Snap for Schools and MyTobiiDynavox enrollment setup and general queries.

• Assist Account Managers with scheduling demonstrations clinic days assessments and training sessions.

• Support trial and loan coordination CRM hygiene tasks and workflow or automation improvements.

What Were Looking For

Were seeking an organized structured agile and resilient professional with strong attention to detail who thrives in a dynamic environment and wants to make a change for people. You bring a serviceoriented mindset and strong communication skills while maintaining a calm caring and solution-focused approach.

Ideal candidates will bring:

• Experience in customerfacing roles with ability to handle multiple complex customer inquiries and work crossfunctionally in a fastpaced setting.

• Strong stakeholder management skills and the ability to provide clear professional and consistent communication.

• Excellent written and spoken communication skills with professional fluency in English.

• Problemsolving skills with ability to make decisions confidently when needed.

• Digital proficiency and the ability to learn and adapt quickly to new systems. Experience with CRM systems; Salesforce proficiency is a plus.

• Familiarity with Augmentative and Alternative Communication (AAC) products or background in speech & language therapy is a plus.

Apply today!

We believe in empowering individuals - including our own employees - to reach their full potential. So if you want to change lives while growing your own career wed love to hear from you.

Where we stand:

We believe diversity not only enriches our workplace culture but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators better problem solvers and better human beings. Our differences make us stronger.

Tobii Dynavox values equality of opportunity human dignity and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race color sex sexual orientation gender identity religion disability age veteran status ancestry or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled