Guest Services Executive (Front Desk)
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Job Location:
Monthly Salary:
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
- Welcomes all guests promotes inter-hotel sales and in-house facilities and provides directions and suggestions to the hotel surrounding areas
- Assist guests with check-in and check out
- Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash payment
- Manage and assist guests with any enquiry that may arise
- Process all guests check out by confirming invoice balance payment mode and feedback on stay
Qualifications :
- Diploma from preferably hospitality or related field
- Minimum 1 years relevant experience or in customer service
- Excellent written and communication skills in English and ability to communicate in a second language
Additional Information :
Possess strong interpersonal skills.
Understand and addresses guests and/or colleagues needs.
- Create and maintain a cohesive environment for the team.
Focus on service with an eye for detail and an approachable attitude.
Work well under pressure with the ability to analyze and resolve issues by exercising good judgment.
Prioritise and organize work assignments.
Self-motivated and show good initiative in a dynamic environment.
Ensure security and confidentiality of guest and hotel information.
Possess good computer and property management system skills
Embrace and responds to change effectively
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
