Client Connectivity Support Engineer (Hybrid)

CLIENT CONNECTIVITYSUPPORT ENGINEER(HYBRID LISBON)

Portuguese company hires for hybrid position

Location: LisbonPortugal

Only candidates already basedin Portugal will be considered

Work Model: Hybrid

Language Requirements:English: C1 (Advanced) French: B2 (Upper Intermediate)

Seniority: Senior (5years)

Sector: Banking

Instructions: Please send yourCV in English and make sure to include all skills and experience that match therequirements of the opportunity. This will significantly increase your chancesof success

About the Role

As a Client Connectivity Support Engineer you willoperate at the intersection of technical infrastructure middleware andclient interaction ensuring the seamless exchange of financial databetween internal systems and external partners.

This role combines technical troubleshooting client-facingcommunication and cross-team coordination in a dynamicinternational environment.

Key Responsibilities

• Handle client communication via calls and email ensuring timely incident acknowledgment
• Monitor file and message flows identifying failures delays or anomalies
• Perform incident analysis troubleshooting and resolution or escalation
• Act as the main point of contact for clients and external partners during incidents
• Coordinate with internal teams (Application Infrastructure Ops Business)
• Provide clear and continuous status updates to stakeholders
• Maintain and update documentation procedures and Known Error Database
• Contribute to post-incident reviews and continuous improvement initiatives

Technical Skills

• Strong understanding of file transfer and connectivity solutions
• Experience with middleware tools: Axway CFT Axway Secure Transport IBM MQ (APIs are a plus)
• Knowledge of transfer protocols: PeSIT SFTP FTPS HTTPS
• Expertise in data encryption (PGP/GPG) and secure channels (TLS SSH)
• Solid understanding of network concepts: topologies firewalls IP ranges leased lines
• Ability to analyze logs alerts and system flows
• Familiarity with tools such as Jira ServiceNow and monitoring platforms
• Experience supporting testing and onboarding of new connections/flows

Soft Skills

• Strong communication skills (technical and non-technical audiences)
• High customer orientation and service mindset
• Excellent organizational skills and attention to detail
• Proactive problem-solving approach
• Ability to work effectively in cross-functional and multicultural teams
• Capability to explain technical concepts to non-technical stakeholders

Keywords

Client Connectivity Technical Support Middleware AxwayCFT IBM MQ File Transfer SFTP FTPS PeSIT APIs Data Encryption PGP TLSSSH Networking Firewalls Incident Management Jira ServiceNow LisbonHybrid English C1 French B2

#CI - PROC26217