Swedish-Speaking Customer Support

Kats Recruitment

Job Location:

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Swedish-Speaking Customer Support & Reactivation Specialist Lisbon Portugal

Introduction A leading global customer experience provider is recruiting Swedish-speaking Specialists for an on-site role in Lisbon. This position supports a fast-growing subscription-based service focusing on managing customer accounts and re-engaging former members to ensure a high-quality customer journey.

Your Role * Outbound Engagement: Contact former or inactive customers via calls email and chat to understand their needs and encourage them to reactivate their service.

Customer Support: Provide professional and engaging assistance to current users across multiple communication channels.
Subscription Management: Assist with account updates plan changes and delivery inquiries.
Problem Solving: Identify customer concerns and provide tailored solutions to improve their overall experience.
Retention: Play a key role in customer retention and overall satisfaction by maintaining high service quality standards.

Your Qualifications * Language Skills: Fluent Swedish (C1/C2) and a good command of English.

Experience: Previous experience in customer support sales or contact centers is an advantage.
Communication: Strong persuasion and communication skills particularly for outbound phone interactions.
Mindset: Customer-focused proactive and able to work toward performance targets.
Adaptability: Comfortable using digital tools and working in a fast-paced multicultural team environment.

The Offer * Position: Full-time on-site role in Lisbon (40 hours per week).

Training: 6 days of fully paid structured onboarding and training.
Compensation: Training compensation provided upon successful completion.
Health: Private health insurance from day one.
Time Off: 22 days of paid annual leave plus Portuguese public holidays.
Relocation Support: * Flight costs reimbursed.
- Accommodation provided for candidates moving from abroad.
Environment: Modern office located near the beach with excellent transport links.
Growth: Career development opportunities within a major global organization.

This role is ideal for Swedish speakers who enjoy a blend of support and proactive engagement offering a chance to build a career in one of Europes sunniest capitals.

Swedish-Speaking Customer Support & Reactivation Specialist Lisbon Portugal Introduction A leading global customer experience provider is recruiting Swedish-speaking Specialists for an on-site role in Lisbon. This position supports a fast-growing subscription-based service focusing on managing cust...

Swedish-Speaking Customer Support & Reactivation Specialist Lisbon Portugal

Your Role * Outbound Engagement: Contact former or inactive customers via calls email and chat to understand their needs and encourage them to reactivate their service.

Customer Support: Provide professional and engaging assistance to current users across multiple communication channels.
Subscription Management: Assist with account updates plan changes and delivery inquiries.
Problem Solving: Identify customer concerns and provide tailored solutions to improve their overall experience.
Retention: Play a key role in customer retention and overall satisfaction by maintaining high service quality standards.

Your Qualifications * Language Skills: Fluent Swedish (C1/C2) and a good command of English.

Experience: Previous experience in customer support sales or contact centers is an advantage.
Communication: Strong persuasion and communication skills particularly for outbound phone interactions.
Mindset: Customer-focused proactive and able to work toward performance targets.
Adaptability: Comfortable using digital tools and working in a fast-paced multicultural team environment.

The Offer * Position: Full-time on-site role in Lisbon (40 hours per week).

Training: 6 days of fully paid structured onboarding and training.
Compensation: Training compensation provided upon successful completion.
Health: Private health insurance from day one.
Time Off: 22 days of paid annual leave plus Portuguese public holidays.
Relocation Support: * Flight costs reimbursed.
- Accommodation provided for candidates moving from abroad.
Environment: Modern office located near the beach with excellent transport links.
Growth: Career development opportunities within a major global organization.

This role is ideal for Swedish speakers who enjoy a blend of support and proactive engagement offering a chance to build a career in one of Europes sunniest capitals.