Dutch Speaking Customer Experience Specialist

Customer Experience Specialist Dutch Speaker Lisbon Portugal

Introduction

A leading global customer experience provider is recruiting Dutch-speaking Customer Support Specialists for an on-site role in Lisbon. Supporting a premium consumer brand you will act as a brand ambassador delivering high-quality personalized support to ensure long-term customer loyalty and engagement.

Responsibilities

• Multichannel Support: Provide expert assistance via phone email and chat.
• Inbound & Outbound: Handle both incoming inquiries and proactive outbound contacts to deliver tailored solutions.
• Brand Ambassadorship: Represent premium products and services with confidence expertise and a professional tone.
• Resolution Focus: Aim for high-quality service with a strong emphasis on first-contact resolution.
• Order & Account Management: Assist users with product inquiries order tracking and account-related topics.
• Retention & Sales: Identify opportunities for customer retention and upselling based on individual customer preferences.
• Operational Excellence: Maintain accurate customer records and follow internal quality processes.

Requirements

• Language Skills: Fluent Dutch (C1/C2) and a good command of English.
• Experience: Previous experience in customer service or a contact center environment is an advantage.
• Interpersonal Skills: Strong communication skills and a customer-focused mindset.
• Adaptability: Comfortable using digital tools and working in a fast-paced multicultural team.
• Versatility: Capable of handling both service-oriented and sales-oriented conversations.
• Interest: A genuine interest in premium products and delivering exceptional customer experiences.

What is Offered

• Position: Full-time on-site role in Lisbon (40 hours per week).
• Schedule: Rotational shifts (Monday to Sunday) between 07:00 and 19:00.
• Training: Approximately 11 working days of paid comprehensive training.
• Time Off: 22 days of paid annual leave plus Portuguese public holidays.
• Health: Private health insurance provided from the first day of the contract.
• Relocation Support:
  • Flight costs reimbursed.
  • Initial accommodation provided for candidates moving from abroad.
• Environment: Modern office with excellent transport links and a multicultural team.
• Growth: Significant career development opportunities within a major global organization.

This role is perfect for Dutch speakers who want to start a career in a sunny European capital while representing a high-end brand and enjoying a progressive company culture.