Dutch Speaking Content Moderator

Content Moderator Dutch Speaker E-commerce Platform Lisbon Portugal

Introduction

Workster is partnering with a global customer experience leader to recruit Dutch-speaking Content Moderators for an exciting e-commerce project in Lisbon. This role is essential for maintaining the quality and safety of a popular online marketplace ensuring that products and services meet legal and platform standards.

Responsibilities

• Content Review: Screen user-generated content (listings reviews images) to ensure compliance with platform policies and legal regulations.
• Accuracy & Quality: Maintain high levels of detail while meeting performance metrics for speed (latency) and quality.
• Escalation: Identify and escalate sensitive or complex content issues according to internal procedures.
• Policy Updates: Stay current with evolving moderation guidelines and changes in platform policy.
• Safety Support: Ensure a safe environment for users across various media types particularly during high-traffic promotional seasons.

Requirements

• Language Skills: Native-level fluency in Dutch and a good command of English (minimum B2 level).
• Skills: Strong decision-making abilities and excellent communication skills.
• Knowledge: Background in or strong understanding of e-commerce platforms and online marketplaces.
• Experience: Prior experience in content moderation customer service or a similar field is considered an asset.
• Resilience: Ability to handle sensitive content and thrive in a fast-paced environment.
• Availability: Flexible to work in rotational shifts (24/7) with two rotating days off per week.

What is Offered

• Location: Modern office in central Lisbon with a vibrant multicultural atmosphere.
• Remuneration: Competitive salary package with performance-based incentives.
• Allowances: Meal allowance and transport allowance provided.
• Health: Private health insurance.
• Relocation Support: * Flight costs reimbursed.
  • Accommodation provided for candidates moving from abroad.
• Culture: Progressive company culture in a sunny coastal city.

This role is a perfect match for detail-oriented Dutch speakers who want to live in Lisbon and contribute to the safety and integrity of a major global e-commerce brand.