Customer Experience Consultant 17312

Position: Customer Experience Consultant
Work Hours (Client): 10:00 am - 6:00 pm EST

Role Overview

The client is looking for a skilled customer experience professional who will be a responsible steward of the clients brand providing their customers with accurate helpful guidance on health and fitness.

The Customer Experience Consultant will work closely with the Customer Experience Manager and other CX team members to uphold and bolster the clients reputation by providing excellent service in every customer interaction. They will be expected to quickly and effectively execute resolutions to customer issues and concerns provide accurate helpful answers and guidance for customers on health and fitness-related topics and maintain a friendly professional attitude with customers and colleagues at all times. The Customer Experience Consultant will be expected to end every customer interaction with the customer feeling positively about the solution to their problem and the answer to their question(s)

What Youll Do:

• Provide timely helpful and friendly support to customers who contact the client on various platforms (website chat phone calls emails social media text message etc.). This support includes the following:
  • Resolving customer complaints and issues regarding order delivery website navigation and product use.
  • Answering diet training and supplement questions

• Accurately and efficiently perform tasks in the WooCommerce platform including processing orders creating orders submitting refunds editing orders canceling orders and more.
• Keep track of customer complaints and concerns.
• Identify existing or potential problems based on customer interactions and report them to the Customer Experience Manager or Sr. Director of Customer Experience as needed

Who Were Looking For:

• Strong background and production record in Customer Service
• Able to learn and apply what you learn quickly
• Extremely trustworthy and honest
• Able to work hard and smart
• Able to take work seriously while keeping a lighthearted and fun attitude
• Gets things done (solution-oriented; no excuses)
• Constantly educating to improve job knowledge and ability
• Great communication skills with customers and colleagues alike
• Not negatively affected by unhappy or upset customers; able to smoothly handle them with good communication and composure
• Proficient typing skills
• Effective listening skills
• Competence using computers and various software including Gmail Google Sheets Google Docs etc.

Required Experience:

Contract