Collateral Service Analyst

Collateral releases are a critical part of closing the loan lifecycleand youll help ensure they happen accurately and on this role you will partner with teams across the business to deliver releases that meet regulatory requirements and service-level commitments. You will review documentation manage daily workflow and solve issues that impact quality and turnaround time. You will also help improve how we work through process enhancements and automation. Join us to make a measurable impact on client experience and operational excellence.

As a Collateral Service Analyst in Wholesale Lending Services Collateral Release Team yousupport collateral releases at loan payoff and line-of-business requests by validating documentation managing work queues and helping ensure regulatory and service-level timelines are met. You work closely with business partners to resolve inquiries reduce rework and strengthen end-to-end controls. You help us improve processes by identifying root causes recommending solutions and supporting updates to operating procedures.

Job responsibilities

• Reviewloan and release requests to confirm required collateral and regulatory documentation is complete and accurate.
• Processcollateral releases in line with documented procedures regulatory timeframes and service-level agreements.
• Managedaily workflow to balance volumes prevent backlogs and reduce missed deadlines.
• Performend-of-day checks to confirm all received requests are assigned tracked and completed.
• Resolveinquiries from business partners and officers by researching issues and communicating clear outcomes.
• Documentactions and decisions to support auditability and consistent execution.
• Monitorquality control standards andescalaterisks exceptions or recurring defects promptly.
• Identifyroot causes impacting productivity or quality andrecommendcorrective actions.
• Supportprocess improvements and automation opportunities to simplify work and reduce turnaround time.
• Updateoperating procedures andcascadeprocess changes to ensure consistent adoption.
• Maintaincontingency readiness bysupportingresiliency planning for operational disruptions.

Required qualifications capabilities and skills

• Bachelors degree
• 4 years of experiencein banking operations lending operations or financial services processing
• 4 years of experiencereviewing and validating transaction documentation in a controlled environment
• Experiencemanaging workflows to meet service-level agreements and time-sensitive deadlines
• Strong written and verbal communication skillsto resolve inquiries and provide clear status updates
• Proficiency in Microsoft Office(Excel Word PowerPoint Outlook)
• Ability to analyze datato identify issues trends and corrective actions
• Strong problem-solving and decision-making skillswith attention to detail
• Customer-focused mindsetwith strong interpersonal skills and stakeholder management
• Ability to work effectively in a high-pressure environmentwith competing priorities
• Flexibility to work across shift schedulesas business needs require

Preferred qualifications capabilities and skills

• Experience in loan processing and/or collateral-related operations
• Experience supporting collateral release processingand documentation controls
• Experience with continuous improvement methods(for example root cause analysis and defect reduction)
• Experience partnering with cross-functional teamsacross operations and business stakeholders
• Working knowledge of quality control frameworksin an operations environment
• Experience supporting automation or workflow enhancements(for example using reporting or low-code tools)
• Familiarity with analytics or artificial intelligence toolsused to improve operational processes