Early Talent Program – Accounts Receivable

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

• High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone:Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.

Position Summary:

Collection trainee will manage day-to-day collection activities of his/her assigned portfolio or accounts through sending of Statement of Accounts and calling customers for pre-collections and collection of past dues and/or accurate and timely application of cash in various ERPs and updating of various trackers for reporting. The trainees are expected to also participate in other strategies as brought forth by management to essentially contribute to past due reduction and cash collections to meet company DSO performance target while adhering to Vertiv collection policy.

Job Responsibilities:

• Delivery and completion of required trainings and workshops are essential to knowledge and skill building of the trainees and application of the same to perform basic transaction activities within their identified teams/functions.
• Complete basic training and learning activities on the following:
  • About Vertiv
  • Office Tools
  • Operational Excellence Accounts Receivables
• Complete skills trainings and learning activities on the following Vertiv Behaviors.
• Transfer Learning complete experiential learning activities.
  • Successfully complete and pass training and corresponding assessments.
  • Blended Learning Activities.
  • On-the-Job Training.
• Compliance with defined processes.
  • Follows the established guidelines and standard operating procedures & processes.
  • Processes outside the scope of the SOP are communicated to the Team Leader/Manager.
  • Is consistent in providing complete and accurate output or next steps.
• Communication Skills.
  • Ability to express oneself in English or any other language supported.
  • Comprehension on communicated items whether with customers (internal/external) counterparts division POC and colleagues.
  • Quality of presentation whether verbal or written.
• Customer First/Customer Excellence
  • Meets/Exceeds Customer Requirements.
  • Build Rapport and provide positive customer experience.
  • Ability to comprehend and distill significant issues quickly and accurately.
  • Regularly review customer feedback and exert an effort to take constructively.
• Compliance with Company Code of Conduct (Discipline)
  • Respects and models the company ethics and behaviors.
  • Observes and complies to the company code of conduct and office/team house rules and expectations such as meeting etiquettes.

Qualifications:

• Bachelors degree preferably a Management or Business-related course or any other courses related to this field.
• Fresh graduates of any business-related course; 6 months or less work experience in any customer service-related operations.
• Effective communication and interpersonal skills.
• Must be assertive and confident.
• Must have positive attitude and focus on customer service.
• Highly organized detail-oriented committed to delivering results meeting multiple deadlines and able to work under pressure.
• Keen attention to details.
• Knowledgeable in the use of MS Office Software a plus.
• Flexible and Adaptable.
• Eager and Fast Learners.
• Willing to work the night shift and work on Philippine Holidays

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example