Aussie Product Support Specialist

What Youll Do 

• Assist brokers and customers with Aussie White Label products providing expert support on loan servicing and product inquiries. 
• Handle repayment changes statements internet banking support broker escalations settlements and more. 
• Provide first-call resolution across multiple channels phone email and messaging platforms. 
• Ensure compliance with policies industry regulations and internal procedures. 
• Collaborate with internal teams to improve processes and enhance customer experiences. 

Qualifications :

• 1 year minimum customer service experience ideally in a call centre finance banking or mortgage industry. 
• Candidates will undergo a writing examination
• Can start by February 09 2026
• Able to attend onsite 12 times a week during the training period (estimated 1-3 months) and at least twice a month thereafter
• Strong verbal and written communication skills in English. 
• Comfortable with both inbound and outbound calls; including emails and written tasks
• Willing to work on early day shift schedule (AU time).
• Ability to handle objections resolve complaints and provide clear professional support. 
• Tech-savvy experience with CRM systems and Microsoft Office (Excel Outlook Word). 
• A self-motivated team player who thrives in a fast-paced high-volume environment. 
• Must be currently residing in the Greater Manila Area (Metro Manila Neighbouring provinces)

Successful candidates must have a stable postpaid internet connection and a quiet dedicated workspace at home with appropriate furniture (desk and office chair)

Additional Information :

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.

We support our people in a variety of ways but a few of the benefits that our people rave about include:

• A vibrant relaxed yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration with a requirement to work from our Makati office at least twice a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent along with life insurance starting from Day 1.
• Access to 25 days of leave made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits including SSS PhilHealth and Pag-IBIG.

Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract engage and evolve talent and build best-in-class products.

Feeling like you dont meet all the skills listed Thats ok; we are always on the lookout for different skills experience and qualities and so wed still like to hear from you.

Remote Work :

No

Employment Type :

Full-time