Workforce Specialist

WNS Global Services

Job Location:

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Monitor live volumes and reallocate agents as SLA AHT and occupancy targets are intraday reports and escalate risks to VIP and irregular operations (IROPS) coverage.

Qualifications :

Strong analytical skills and quick decision-making
Proficiency in workforce tools (Talkdesk Salesforce etc.)
Excellent communication and adaptability in high-volume travel environments

Remote Work :

Employment Type :

Full-time

Monitor live volumes and reallocate agents as SLA AHT and occupancy targets are intraday reports and escalate risks to VIP and irregular operations (IROPS) coverage.Qualifications : Strong analytical skills and quick decision-makingProficiency in workforce tools (Talkdesk Salesforce etc.)Excelle...

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About Company

WNS Global Services

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more

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