Email Support Representative (Night Shift)
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Job Location:
Angeles - Philippines
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Description
Requirements
Benefits
Duties and Responsibilities:
- Respond to customer in a timely and accurate way via email or chat placing orders inquiring about an order product information and general order assistance
- Identify customers needs clarify information research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by going the extra mile
- Stay current with industry changes/trends to provide best in class service
- Meet personal/team qualitative and quantitative targets
Requirements
Education and Experience:
- At Least 2 years of customer service experience preferred but not required
- Experience in email support role is an advantage
- High School Diploma or equivalent
Required Knowledge Skills and Abilities:
- Able to respond to customer in a timely and accurate way via email or chat
- With Good Communication skills
- Basic computer and typing skills
- Consistent attention to detail and quality
- Customer focus and adaptability to different personality types
- Strong time management skills
- Flexibility with scheduling is preferred as we will have an occasional need to cover evening and/or weekend shifts
- Jeep Enthusiast/Automotive Experience a plus
Benefits
Job Highlights Benefits:
- HMO with 1 free dependent upon hire
- Life Insurance
- Work onsite
- Night Shift
- 20 PTO credits annually
- Great Company Culture
- Career Growth and Learnings
- Salary range : PHP 20000 - PHP 24500
Required Experience:
Unclear Seniority
About Company
SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States. Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, S ... View more
