Support Engineer L1
Job Location:
Monthly Salary:
Experience Required:
Posted on:
18 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Who we are:
iScale Solutions is a Managed Outsourcing and Staff Augmentation provider with operations in the Philippines Madagascar and Singapore.
While some of our customers operate a staff augmentation setup with full control others rely on fully outsourced teams letting us handle all deliverables. Day to day we thrive to provide customized solutions and deeply integrate in our customers business processes.
Regardless of the model we believe in recruiting the best available talent available in the market and offer our customers great value for their money.
Who youll work with:
Our customer has had a singular mission since day one: to redefine aerospace. Its not a tagline or an aspiration. Its a call to action. Its what they do across businesses and regions. Every day is full of moments to break through the status quo spark innovation engage employees and deliver for customers. And when we think theyve solved what needs solving theyll ask even harder questions and continue to raise the bar for success. Thats who our customer is and who you can be too. They need your unique ideas perspectives and expertise. Join them and help build a more advanced more autonomous more connected more electric and more sustainable future.
Key Responsibilities:
- Provide Level 1 technical support for hardware software and network-related concerns
- Respond to user inquiries via email phone or ticketing system
- Troubleshoot and resolve basic technical issues
- Escalate unresolved or complex issues to higher-level support teams
- Document incidents resolutions and troubleshooting steps accurately
- Assist in system setup user account management and basic configurations
- Monitor and maintain IT support requests and service levels
- Coordinate with internal teams to ensure timely issue resolution
Requirements
Basic knowledge of:
- Operating systems and computer hardware
- Networking concepts
- Troubleshooting methodologies
Preferred Skills:
- Familiarity with ticketing tools and IT support processes
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Team player with a positive attitude
Benefits
- Competitive Salary Package: Receive a pay package that matches your skills and experience.
- Vacation and Sick Leave credits: Enjoy vacation and sick leave credits to maintain work-life balance.
- Health Coverage: Get medical dental and vision insurance for you and your dependents.
- Government-Mandated Benefits: Full coverage of all statutory benefits like SSS PhilHealth and Pag-IBIG.
- Learning Opportunities: Access training certifications and mentorship to grow your career.
- Team Engagement: Join team-building activities and wellness programs.
- Modern Tools: Use the latest technology to excel in your role.
- Career Growth: Clear paths for promotion and professional development.
- Inclusive Culture: Be part of a diverse supportive and collaborative global team.
Required Skills:
Data Engineering SQL Python
