Head of Customer Success
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Head of Customer Success
The Opportunity
You may have done the big company version of Customer Success. Youve run the playbooks the dashboards the polished processes.
Now youre ready to join a younger business with fresh eyes in a role where youll shape the vision and direction of CX from the ground up.
Youll own the full client lifecycle. From the moment a deal is signed through every milestone every risk every expansion conversation.
The goal is simple. Make our service so good that clients cannot imagine running their business without us.
Impact youll have in this role in the first 6 months
You will build the playbooks not follow them
You will lead and elevate a team of Client Success Partners
You will sit at the table with Sales TA and Ops leaders and shape how the business grows
You will turn Customer Success into a true commercial engine not a support function
What Youll Be Accountable For
Building a white-glove onboarding experience that delivers
Creating structured proactive engagement rhythms that clients love
Identifying risk early and stepping in before things break
Driving expansion through trust not pressure
Building systems cadences and reporting that make excellence repeatable
Coaching and developing a high-performing Customer Success team
What Success Looks Like
Clients grow. Because they trust you
Clients say unprompted this is better than anyone else weve worked with
Who this role is for. Youve:
Built or transformed a function not just maintained one
Designed onboarding journeys or structured client programs
Worked in services where the relationship is the product
Had commercial conversations. Pricing renewals expansion
Worked with AU and/or US clients and understand how they think
On a personal level
You dont wait for permission to fix things
You think in systems not firefighting
You know great service is designed not improvised
You can be direct without breaking trust
You raise the standard just by being in the room
Why Join Us
Were building something very deliberate at Staff Domain. Were not a traditional BPO. Were a premium embedded talent partner for high-growth businesses.
That means:
The bar is higher
And the opportunity to differentiate is massive
If you want a set and forget role with defined processes and scope where you slot in and run the status quo this isnt it. This role requires someone willing to make change happen to constantly iterate and to build a service offering that challenges the industry norms and shapes how clients experience our partnership. This should feel super exciting for the right person and we want to hear from you if it does.
- Competitive base salary
- HMO1 from day 1 dental
- Birthday leave
- Personal development plan
- Life insurance
