Global Project Billings Analyst (Day Shift)

Global Finance Services (GFS) is a stand-alone internal organization within Willis Towers Watson whose goal is to be the trusted partner for Finance and HR services delivered through high-quality cost-effective global processes that consistently meet the needs of the business. GFS cultivates a customer-first service culture and a culture of respect and opportunities for its associates of which each employee is expected to promote.

The Role

As a Project Billing Analyst you will be responsible for supporting the Billing Supervisor in managing the Billing Team serving the North America EMEA and APAC regions; and support others in the

team to provide the business with correct invoices for their clients and ensuring that revenue is

recognized according to policies. You will also be expected to get involved with testing and become a

key reference point for billing.

Performance Objectives:

Excellence

To work with minimal supervision plan and organize work so that Service Level Agreement

objectives are realized ensure responses made where required and outstanding issues are

followed-up

Function as the critical staff of the team and will be activated in times of emergency / crisis situations.

Perform QA tasks ensuring events were entered into Project Accounting as imported from

system sources (e.g. Oracle OTL AP) and that invoice details and composition are accurate and

as per instruction and dispatched within the Service Level Agreement

To understand Oracle and its impact t other areas (reserves collections management accounts)

To fully understand the end-to-end billing generation process including deviations and local

nuances acting as subject matter expert to their team members

Fully participate in any testing act as the reference point for any issues and ensure we have a full

understanding of the testing required and the impact of these tests

Respond to and investigate/resolve billing inquiries from consultants and client; route to other parties when necessary

Successfully handle non-routine issues help Billing Analysts with their inquiries and escalate to Supervisor issues that cannot be resolved

Contribute ideas and actions towards the continuous improvement of processes within area of influence

To take responsibility for and manage ad hoc projects which could include testing and new acquisitions

Understand and apply Willis Towers Watsons Contract to Cash processes policies procedures and internal control standards

People

Support the Billing Supervisor with escalations from the team

Act as OIC of the team in the absence of the Supervisor

Collaborate with other centres for issues encountered by the Billing Analysts as necessary

Interface with other GFS teams to ensure compliance with cross-team responsibilities

Demonstrate Willis Towers Watson core behaviours be a role model within the team

Peer coaching and mentoring

Facilitate and support team monthly meetings and activities

Help to drive the team to meet deadlines and Service Level Agreements

Make strong contributions to the productivity of the team

Work effectively within the team dynamic

Recognize and communicate potential issues to Supervisor as appropriate; suggest viable solutions for improvement

The Requirements

2 years experience working in Billing

Oracle (or other ERP platform) Project Accounting Accounts Receivable experience

Experience in shared services/internal service delivery role desirable

Understanding of accounting processes

Skilled in customer service interactions/ability to communicate with professional image/customer-focused mindset through various channels (e.g. phone e-mail etc.)

Being adaptable to learn new processes concepts and skills

Ability to interpret and analyse financial data

Ability to pay attention to detail

Ability to resolve exceptions and disputes

Ability to work well under pressure and meet deadlines

Demonstrate high degree of interpersonal coaching facilitation and negotiating skills

Ability to work in a team as well as independently

Excellent verbal and written communication skills

Ability to be flexible with position duties and scope of work

Strong knowledge of MS Excel

Proficiency in MS Word Access and Powerpoint

Associates degree in Accounting Finance or related field

WTW is an Equal Opportunity Employer