Customer Success Coordinator

Who We Are Looking ForWe are seeking a Customer Success Coordinator to join our team in Paris on a full-timeCDI basis. This role is ideal for someone passionate about client relationships delivering exceptional service and driving customer are proactive detail-oriented and thrive in a fast-paced international environment. You enjoy working closely with clients understanding their needs and ensuring they get the most value from the solutions You Will Work OnAct as the main point of contact for a portfolio of clients ensuring a high level of engagement and satisfactionBuild and maintain strong long-term relationships with customersSupport clients through onboarding implementation and ongoing product adoptionProvide proactive guidance and insights to help customers maximise the value of our solutionsManage and resolve customer issues efficiently and professionallyOrganise and lead regular check-ins business reviews and training sessionsCollect and analyse customer feedback sharing actionable insights with internal teamsStay up to date with industry trends and best practices to continuously enhance the customer experienceWho You Will Work WithCross-functional teams including Sales Product and Support to deliver a seamless customer experienceInternational clients across a variety of industriesInternal stakeholders to share feedback and contribute to continuous improvement initiativesWhat You Will BringFluency in French and English (written and spoken); an additional language is a strong advantageStrong interpersonal and communication skills with the ability to build trust with clientsAbility to manage multiple customer accounts and priorities effectivelyA proactive solution-oriented mindset with strong problem-solving skillsGood organisational and analytical abilities with strong attention to detailA customer-first attitude with a positive and adaptable approachExperience with CRM or customer success tools is an advantageWhat We OfferA dynamic and collaborative international work environmentOpportunities for professional growth and career developmentCompetitive salary and benefits packageThe opportunity to work with global clients and further develop your language and relationship management skills