Customer Experience Consultant

Are you a customeroriented professional with a passion for delivering exceptional experiences Do you bring high energy a dynamic mindset and a drive to excel in everything you do
Do you thrive in fastpaced actionoriented environments

If so this role is made for you!

What We Offer

At Maersk youre in the drivers seat of your career. Youll be trusted empowered and supported to take on new challenges and grow professionally. We offer a dynamic global career at the heart of world trade giving you the opportunity to make a meaningful impact on a global scale.

With a presence in 130 countries youll have the chance to explore diverse career paths across borders cultures and disciplines. Wherever your ambitions lie Maersk can help you get there.

We invest in our people through cuttingedge development programs competitive benefits and a culture that celebrates performance and collaboration. Our employees are the foundation of our customercentric mindset and global success.

Key Responsibilities

• Manage and monitor the endtoend shipment process

• Coordinate with various stakeholders involved in shipment handling

• Orchestrate the overall flow of shipments to ensure seamless execution

• Provide valueadding business solutions through strong process understanding

• Resolve customer and stakeholder queries promptly and professionally

• Maintain a customercentric approach preventing errors and ensuring continuous improvement

• Prepare and submit documentation accurately and on time

• Support crosssell and upsell initiatives and contribute to customer retention

• Adhere to SOPs and IOPs during daily operations

• Identify process deviations and proactively communicate them

• Respond to inquiries promptly and escalate issues when required

• Maintain effective communication including participation in client calls

• Record and report performance insights to support service improvements

• Collaborate with KCMs and the Commercial team to strengthen customer relationships

• Comply with customerspecific SOPs and monitor related KPIs

• Execute reports and tasks assigned by the Team Leader/Manager

What Were Looking For

• Experience in Logistics or related fields

• Native French. Fluent English Spanish a plus

• Excellent communication and stakeholder management skills

• Strong customercentric mindset and passion for service excellence

• Resultsdriven attitude with strong organizational skills

• Ability to work effectively under pressure

• Teamoriented mindset and collaborative spirit

• Solid understanding of operational processes

• Sense of urgency and persistence in driving issues to closure

• Positive proactive and solutionoriented attitude

We look forward to receiving your application in English!
Applicants must have the legal right to work in Europe at the time of application. Sponsorship is not available for this role.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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