Player Relationship Manager

Limassol - Cyprus

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

On behalf of a leading iGaming company operating as an online casino and sportsbook provider we are seeking to recruit a Player Relationship Manager.

The successful candidate will be responsible to:

Lead and manage the Player Relationship team ensuring outstanding service to players across all communication channels (live chat email phone).
Ensure strict adherence to Responsible Gaming obligations tailoring actions to the requirements of the UK including safer gambling messaging risk monitoring and escalation procedures.
Oversee VIP player management under non-UK jurisdictions ensuring high-value players are engaged through tailored communication strategies while always respecting compliance requirements.
Manage and optimise player communication automations including CRM campaigns chatbot workflows and other digital engagement tools.
Handle complex and sensitive player cases including RG escalations VIP complaints and cross-departmental issues (payments compliance).
Collaborate closely with Compliance Payments and Marketing teams to ensure a unified player-first approach that aligns with company policies.
Analyse team performance and player behaviour data generating actionable insights and reports for senior management.
Identify and implement automation and AI opportunities to improve player journey efficiency.
Coach and mentor the team promoting a culture of responsibility compliance and player protection.
Oversee scheduling and workforce planning to ensure adequate coverage across all players contact channels.
Report to the Head of Operations and provide regular updates on team performance and strategic initiatives.

Requirements:

2 years experience managing teams in a Player Relationship / VIP / Customer Support function within the iGaming industry.
Strong knowledge of Responsible Gaming practices including jurisdiction-specific requirements (especially UKGC and MGA).
Hands-on experience in VIP player management within online casino and/or sports betting.
Familiarity with Microsoft tools CRM systems automation tools and chatbot technologies.
Strong analytical skills with the ability to interpret data and present insights clearly.
Excellent written and verbal communication skills in native or near-native English.
Strong people management skills with a focus on coaching motivation and conflict resolution.
iGaming experience focused on the UK market and other regulated jurisdictions required.

What is Offered

Leadership Opportunity: Take charge of a team in an international and forward-thinking environment
Competitive Compensation: Attractive base salary plus a monthly discretionary bonus of
Stable working hours: Monday to Friday 09:00 17:00 including a 30-minute break

On behalf of a leading iGaming company operating as an online casino and sportsbook provider we are seeking to recruit a Player Relationship Manager.The successful candidate will be responsible to:Lead and manage the Player Relationship team ensuring outstanding service to players across all communi...

On behalf of a leading iGaming company operating as an online casino and sportsbook provider we are seeking to recruit a Player Relationship Manager.

The successful candidate will be responsible to:

Lead and manage the Player Relationship team ensuring outstanding service to players across all communication channels (live chat email phone).
Ensure strict adherence to Responsible Gaming obligations tailoring actions to the requirements of the UK including safer gambling messaging risk monitoring and escalation procedures.
Oversee VIP player management under non-UK jurisdictions ensuring high-value players are engaged through tailored communication strategies while always respecting compliance requirements.
Manage and optimise player communication automations including CRM campaigns chatbot workflows and other digital engagement tools.
Handle complex and sensitive player cases including RG escalations VIP complaints and cross-departmental issues (payments compliance).
Collaborate closely with Compliance Payments and Marketing teams to ensure a unified player-first approach that aligns with company policies.
Analyse team performance and player behaviour data generating actionable insights and reports for senior management.
Identify and implement automation and AI opportunities to improve player journey efficiency.
Coach and mentor the team promoting a culture of responsibility compliance and player protection.
Oversee scheduling and workforce planning to ensure adequate coverage across all players contact channels.
Report to the Head of Operations and provide regular updates on team performance and strategic initiatives.

Requirements:

2 years experience managing teams in a Player Relationship / VIP / Customer Support function within the iGaming industry.
Strong knowledge of Responsible Gaming practices including jurisdiction-specific requirements (especially UKGC and MGA).
Hands-on experience in VIP player management within online casino and/or sports betting.
Familiarity with Microsoft tools CRM systems automation tools and chatbot technologies.
Strong analytical skills with the ability to interpret data and present insights clearly.
Excellent written and verbal communication skills in native or near-native English.
Strong people management skills with a focus on coaching motivation and conflict resolution.
iGaming experience focused on the UK market and other regulated jurisdictions required.

What is Offered

Leadership Opportunity: Take charge of a team in an international and forward-thinking environment
Competitive Compensation: Attractive base salary plus a monthly discretionary bonus of
Stable working hours: Monday to Friday 09:00 17:00 including a 30-minute break