Cloud Infrastructure Support Engineer

Key Responsibilities

• Provide operational support for cloud infrastructure across production and nonproduction environment.
• Monitor platform health availability and security proactively identifying and resolving issues.
• Act as a second/third-line escalation point for complex Azurerelated incidents and participate in rootcause analysis and service improvement activities.
• Support hybrid Azure environments connectivity and identity integration using Entra ID

• Design implement and maintain Azure infrastructure using Infrastructure as Code.
• Ensure environments are repeatable versioncontrolled and consistent across development test and production.
• Improve and maintain reusable IaC modules standards and patterns aligned with security and governance requirements.

• Build automation using PowerShell Azure CLI and CI/CD pipelines to reduce manual operational effort.
• Integrate infrastructure provisioning and configuration into Azure DevOps or GitHub Actions pipelines.
• Automate operational tasks such as patching scaling backup and recovery where appropriate.

• Provide operational support for Microsoft 365 services as they relate to cloud identity security and automation including:

• Collaborate with M365 and endpoint teams to support service reliability and secure configuration.
• Assist with automation monitoring and incident response impacting M365 services (e.g. authentication access service health).
• Support integration between Azure platform services and Microsoft 365 where required.

• Manage and resolve incidents within defined SLAs ensuring high-quality updates and communication.
• Follow ITIL-driven processes for change problem and service performance management.
• Participate in root-cause analysis and continuous improvement activities.

• Ensure cloud resources comply with security baselines governance standards and regulatory requirements.
• Implement and operate Azure security controls including RBAC Azure Policy Key Vault and Defender for Cloud in partnership with the wider infrastructure and security operations team.
• Remediate vulnerabilities apply patches and support Zero Trust principles where applicable.
• Support vulnerability remediation and secure configuration baselines in partnership with security operations.
• Contribute to backup disaster recovery and business continuity planning for Azure workloads.
• Ensure compliance with organisational regulatory and security standards.
  
  

• Contribute to the ongoing design and evolution of Azure landing zones and platform services.
• Implement and maintain Azure-native services such as Azure Monitor Log Analytics Defender for Cloud Azure Policy and Azure Backup.
• Support cost management initiatives (FinOps) including tagging budget controls and optimisation recommendations.
• Identify opportunities to improve resilience security and operational efficiency.
• Develop and maintain technical documentation runbooks and operational standards for Azure platforms.
• Identify opportunities to simplify standardise and modernise cloud operations using automation and IaC.
• Participate in knowledge sharing and continuous improvement initiatives within the cloud operations team.
  
  

• Support the delivery of infrastructure projects upgrades and migrations.
• Contribute to infrastructure modernisation initiatives including cloud adoption/migration.
• Identify opportunities for automation optimisation and simplification.
• Develop and maintain technical documentation support guidelines and runbooks.

Skills Knowledge and Expertise

• Bachelors degree in computer science Information Technology or related field AND
• 5 years experience in cloud or infrastructure support with strong hands-on Azure operations experience.
• Proven experience with implementing and operating Infrastructure as Code in production environments using Terraform and/or Azure Bicep.
• Certifications (Highly desirable):
  Azure Administrator Associate
  Azure Solutions Architect Expert
  Microsoft 365 Certified: Administrator Expert
  ITIL Foundation or similar service management awareness.
  CISSP or similar security certification a plus
• Experience with device analytics or monitoring tools

• Strong hands-on experience supporting Microsoft Azure in a production environment.
• Strong scripting and automation skills (PowerShell Azure CLI).
• Experience with Azure services such as:
  Compute (VMs VMSS)
  Networking (VNETs NSGs VPN / ExpressRoute Azure Firewall)
  Storage (Blob File Backup)
  Identity (Azure AD RBAC Managed Identities)
• Solid understanding of Azure identity networking security and monitoring.
• Familiarity with CI/CD pipelines (Azure DevOps GitHub Actions or similar).
• Experience with monitoring and logging tools (Azure Monitor Log Analytics Application Insights).
• Strong experience with Microsoft 365: Teams OneDrive Exchange Online Intune and Entra ID.
• Knowledge of ITIL processes (Incident Problem Change Management).

• Demonstrated critical thinking troubleshooting and problem-solving skills to complex technical problems.
• Excellent interpersonal written and verbal communication skills in English to both technical and business audiences (individual or group)
• Strong customer service mindset.
• High-quality documentation skills and process-oriented approach.
• Ability to complete assignments with minimal direction.
• Ability to work independently and as part of a team.
• Strong attention to detail and a methodical approach.
  
  

• Collaborative mindset and who can work independently or more often as part of a diverse team and group of internal and external stakeholders.
• Exceptional aptitude for dealing with ambiguity unexpected emergencies frequent interruptions and competing deadlines (must be able to work overtime and weekends when necessary).
• Proactive flexible and adaptable disposition with a willingness to work hands-on demonstrating attention to detail and the ability to take ownership of individual and teams work.
• Innate curiosity and willingness to learn and evolving technology environment on an ongoing basis develops knowledge base and skill set beyond that called for by immediate tasks and continually push the knowledge envelope.
• A continuous improvement mindset continually critically evaluating results to drive improvements of processes and / or methods and/or underlying technology direction.

Benefits

• Competitive salary
• 25 days annual leave
• Hybrid working policy
• Immediate pension scheme
• Comprehensive health and wellness benefits including full gym and wellness programme
• TaxSaver and Bike to Work scheme
• Wide-ranging opportunities for involvement in internal committees