Desktop Support
Job Location:
Monthly Salary:
Experience Required:
Posted on:
15 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Title: Desktop Support
Location: Dublin
Experience: 1-3 Years.
Experience: 1-3 Years.
Mandatory Skills: Desktop Support.
Role Purpose
The purpose of the role is to resolve maintain and manage client software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA ensuring client satisfaction
Job Description:
Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues.
Document and assess IT Desktop Configurations as they relate to company polices.
Perform regularly required maintenance of desktop applications and hardware systems as required.
Deploy PCs and all peripherals as requested.
Image PCs as specified by Reliant / client process
Test connectivity and functionality of installed devices
Provide timely and accurate support to the all desktop users
Trouble shoot and resolve user issues
Escalate issues as needed
Request Assistance from other IT Departments as needed
Assist other IT Departments as requested Gather end user requirements
Gather and compile information from vendors business owners and / or other IT staff asassigned.
Follow Established policies procedures and documentation guidelines
Performs other duties as required.
Develop and maintain security procedures.
Complies with health and safety requirements and with regulatory agencies such as DPH etc.
Complies with established departmental policies procedures and objectives.
Performs other similar and related duties as required or directed.
Regular reliable and predicable attendance is required.
Required Skills and Experience:
3 - 5 years of experience supporting enterprise solutions (Healthcare clients preferred)
Management Information Systems or other related field or equivalent professional experience.
CompTIA A Certification preferred.
Demonstrated Implementation Skills . Microsoft Certified Professional (or higher) desired.
Familiarity with web-based and client/server application concepts.
Excellent Written and Oral Communication Skills.
Required Skills:
CompTIA A
