Solutions Architect Consumer Packaged Goods (CPG), Retail and Consumer Goods

The Retail and Consumer Goods (CPG) Solutions Architecture team is a diverse group of technologists from a variety of backgrounds who work hand in hand with AWS Retail and CPG customers to understand their needs and provide prescriptive guidance on how to create business value with AWS technology.

As part of this team you will blend business acumen with technical guidance to effectively engage with Retail and CPG organizations at all stages of cloud adoption helping them reinvent their businesses using AWS technology and guiding them on their cloud journey. You will encourage innovation and drive change to achieve better customer outcomes.

You will manage the overall technical relationship between our customers and AWS and lead activities such as architecture reviews white-boarding sessions creating and delivering demos and technical workshops.

You will engage at all levels of Retail or CPG organizations to influence decision makers. Internally youll be the voice of the customer sharing their needs and wants to inform the roadmap of AWS features as well as collaborating with other teams such as account management professional services support and the AWS partner ecosystem.

In this role you will get to practice your creativity linking technology to tangible solutions and educating AWS customers about the art of the possible. You will create and share best practices technical content and reference architectures for a variety of use cases including Agentic and Artificial Intelligence (AI) Machine Learning Serverless and Container-based architectures Data and Analytics DevOps and Security.

You will have the support to grow your expertise in technology areas of depth. Practical knowledge of the AWS platform is desired but not required provided you have a sound technical foundation and a desire to learn.

At Amazon you will be encouraged and rewarded for doing what is right for the long-term success of the customer. We value your passion to discover invent simplify and build on behalf of customers.

This role is within the United Kingdom & Ireland (UK&I) Retail and CPG organization working with customers from Enterprises to Digital Natives. These customers are some of the largest and most innovative Retail and CPG organisations in the UK&I including multi-nationals. As an experienced professional with industry knowledge you will already know that they often have significant technology landscapes built over many years to support large-scale business operations. This is where your industry experience will pay dividends as the role will require you to be comfortable dealing with complexity ambiguity and a broad set of technologies and use cases.

You will be focused on Consumer Packaged Goods (CPG) preferably or Retail industries building depth in common use cases creating reusable solutions and guiding your customers with insight into industry technology best practices. The ideal candidate will bring a unique blend of deep industry expertise in CPG (preferred) or Retail combined with strong technical capabilities. You could blend your industry expertise with advancements in AI to really delight our Retail and CPG customers with solutions to challenges they may not even be aware of yet we are at an inflection point the timing is perfect!

Key job responsibilities
Customer Engagement & Technical Leadership
- Work as part of a customer account team engaging directly with Retail and CPG customers to accelerate their challenging projects and recommend best-practice architectures in line with their long-term business outcomes

Thought Leadership & Knowledge Sharing
- Share the voice of the customer to inform the roadmap of AWS features
- Participate in the creation and sharing of best practices technical content and new reference architectures (e.g. white papers code samples blog posts)
- Promote and educate about AWS technology (e.g. through workshops user groups meetups public speaking online videos or conferences)

Team Development & Collaboration
- Contribute to the growth of the Solutions Architecture organization by interviewing candidates and having a voice in hiring decisions
- Help others develop new skills by mentoring team members and knowledge sharing
- Develop areas of depth in technical domains relevant to your customers outcomes and your interests

- Build technical relationships with customers up to the C-suite and operate as their trusted advisor ensuring the best interests of the customer shape the guidance you provide
- Demonstrate cultural awareness and collaborate effectively with diverse cross-functional teams

A day in the life
Days vary - you may be speaking to customers one day speaking at an event on another running a workshop the next mentoring by day 4 and training on he 5th - within the space of a week. All in the name of customer obsession and industry impact

About the team
We have a team diverse in culture diverse in tenure and diverse in role. Account managers Customer Service Managers overlay teams and a plethora of other support functions against which you can build your network.

- Bachelors degree in computer science engineering mathematics or equivalent or experience in a professional field or military
- Experience in IT development or implementation/consulting in the software or Internet industries
- Experience within specific technology domain areas (e.g. software development cloud computing systems engineering infrastructure security networking data & analytics).
- Experience in design implementation or consulting in applications and infrastructures
- Experience communicating across technical and non-technical audiences including executive level stakeholders or clients

- Knowledge of SAP systems (like SAP Business Suite S/4HANA SAP Business Warehouse SAP HANA SAP Business Objects etc.) and their architecture and infrastructure needs
- Experience in infrastructure architecture database architecture and networking
- Experience working with end user or developer communities

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