Learning and Development Senior Coordinator
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Job Summary
Looking for a new challenge
Take a look at our current vacancies. If you see a vacancy that is right for you we encourage you to apply!
Learning and Development Senior Coordinator
Join a team wherePurposedrives everything we doAmbitionfuels our growthTrustbuilds our foundation andRespectshapes our culture.
Werenot just hiring wereinviting you tobuild the futurewith us. Ifyourecurious driven and ready to leave your mark this is your invitation to make your next move.
Contract: fixed term contract 12 months
Working hours: 35 hours per week is full time. Where possible we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: 27728
Location: London Exchange Tower
Reporting to: Academy Manager
By joining our team youll enjoy the best of both worlds hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.
As the Learning and Development Senior Coordinator you will play a crucial role in supporting the L&D Academy and wider L&D team in the execution of a transformative initiative aimed at reshaping our organisations onboarding process.
Reporting directly to the L&D Academy Manager you will provide essential coordination and administrative support to ensure the smooth delivery of programmes and other initiatives. Your attention to detail organisational skills and proactive approach will be instrumental in facilitating the successful delivery of the project.
What Youll Do:
- To coordination of in-person and virtual workshops and training sessions for the suite of onboarding programmes
- Support the development and maintenance of L&D Academy documentation including feedback collation and analysis team plans and progress reports.
- Serve as a central point of contact for Academy related inquiries providing timely and accurate information to stakeholders as needed.
- Coordinate logistics for on-site training including travel arrangements venue bookings hotel bookings and training room booking and equipment setup.
- Support the creation and distribution of learning materials and resources ensuring accessibility and relevance to Academy objectives.
- Coordinate with external partners and vendors to procure necessary resources and services for delivery.
- Assist in the management of budgets tracking expenses and ensuring adherence to financial guidelines.
- Provide administrative support for the evaluation and assessment of learning interventions and programmes collating feedback and generating reports as required.
- Act as a liaison between the L&D Academy team and other internal departments to facilitate smooth delivery of programmes.
To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:
Minimum Criteria
- Proven experience working within a customer service focused industry essential preferably within an HR Team
- Highly organised and a strong communicator with good IT skills - MS Office particularly Excel Word PowerPoint Teams etc.
- Knowledge of reporting processes - good knowledge of Learning and Development processes and procedures
- Analytical and accurate with a good attention to detail - Adaptable and innovative approach to problem solving.
It would also be nice for you to have:
- Ability to contribute ideas and suggestions for improving processes and enhancing the overall effectiveness of coordination activities.
- Experience of maintaining accurate records of project activities ensuring documentation is up-to-date and easily accessible for reference.
- Previous use of LMS or Workday administration also desirable
- A good match on an individual level to our organisational values.
Why Youll Love Working With Us:
We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: Health plan gym memberships mental health support We also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us: Lets Make This Easy: Applications need to be submitted by 23:59 on Tuesday 14th April Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more miss out be part of the journey and take advantage of this opportunity. Authenticity of applications We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools your application may be withdrawn from consideration.
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Required Experience:
Senior IC
About Company
The Financial Ombudsman Service is a free, fair and easy-to-use service that settles complaints between consumers and businesses that provide financial services.
