Business Support Assistant TIU PT

The Traffic Investigation Unit is part of the Criminal Justice Services department and is responsible for:

Road Traffic Collision Administration and Investigation

Disclosure & Postal Requisitions

The Traffic Investigation Unit is based at West Midlands Police Headquarters Lloyd House Birmingham and the staff are responsible for maintaining high quality levels of services to members of the public and stakeholders.

The Traffic Investigation Unit is part of the Criminal Justice Services department and is responsible for Road Traffic Collision administration and Investigation. The role is to support the RTC team who are responsible for the Investigation and Case Management of all damage only slight injury serious injury road traffic collisions Allegations of Driving Standards and Police conjunction with the responsibility of inputting postal requisitions and the disclosure of third-party material such as police reports.

1 position will be 16 hours per week working 2 days a week between the hours of 8am and 16:30pm

1 position will be 22 hours per week working 3 days a week between the hours of 7am - 15:00pm and 7:am - 14:45pm

Salary - Please note the salary stated is pro rata

Role responsibilities:

• Provision of administrative support to the unit; enabling the efficient and effective operation of the section including contact with the public and other third parties by telephone and e-mail.
• Administration and management of the collisions reported by way of the Self Reporting Form (SRF) / National Collision Reporting Form (NCRF) / CRASH App and associated tasks using the National Collision Recording and Sharing system (CRASH).
• Administration of education courses / fixed penalties or postal charge were identified as a suitable outcome.
• Liaison with local CMU in relation to Court process and ongoing cases.
• Management of archiving and filing in line with MOPI/Information services guidelines
• Receipt review and action of solicitors and insurance companies letters including the preparation of extracts/reports whilst adhering to GDPR.
• Provision of information advice and guidance to internal and external customers including members of the public. This will be done via telephone e-mail and in writing.
• To monitor relevant team email accounts.
• Inputting of Postal Requisitions for the Single Justice Procedure or Police LedProsecution Court.
• Liaison with internal and external partners such as insurance companies solicitors Magistrates Court Education Providers and the general public.
• Update IP / Witnesses / Offenders with progress of cases in accordance with contact counts and the victims code of conduct.
• Attendance at court to provide evidence in relation to the administration process.
• Create and despatch relevant correspondence as required.
• Be flexible and adaptable with regard to the needs of the unit.
• Attend and actively contribute to meetings when necessary with the focus on improving performance through metrics so that management can make informed strategic decisions.
• To carry out any other duties commensurate with the purpose and grading of the post that may be required.

Essential Skills:

• Experience of entering/inputting data onto relevant information systems displaying attention to detail and ensuring that records and other entries are recorded in a timely and accurate manner.
• Have excellent communication skills demonstrating the ability to communicate clearly and concisely with a diverse range of people whilst ensuring that written communication is presented in a clear logical and focused manner.
• Administrative experience and the ability to multi-task in order to deliver a quality service to customers.
• Ability to work as part of a successful team with an ability to communicate effectively and professionally with a wide range of individuals.

Desirable Skills:

• Have previous knowledge or experience of working within the Criminal Justice Unit
• Have previous knowledge or experience of working within the road traffic environment

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

Benefit Statement:

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

• Fair remuneration with progression opportunities and access to a very competitive pension scheme.

• Enhanced annual leave in addition to public holiday entitlements.

• Discounts across travel parking daily costs of living and leisure activities.

• A comprehensive wellbeing package including 24/7 support free eye tests and flu jabs

• Comprehensive benefits including pension Blue Light Card and employee assistance programme.

Vetting:Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearancescrutiny prior to commencing their role this will include a full background & financial disclosure as part of the vetting process.

Medical: Successful applicants will be subject to a medical assessment which may include a drug or hearing test.

Interview: TBC

Location:The post is based at Lloyd House Birmingham. This is not a remote working opportunity.

Contact:For further information email

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a Disability Confident Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to notethat there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example:in certain recruitment situations such as high-volume seasonal and high-peak times the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled these circumstances the employer could select the candidates whobestmeet the essential criteria for the job as they would do for non-disabled applicants.

Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities