Program Manager

About Quint

Quint is the industry-leading provider of official ticket and hospitality packages to many of the worlds most prominent sports and entertainment events. Based in Charlotte North Carolina with offices in six countries Quints global footprint and proprietary technology platform continue to be the foundation of their exponential growth. Quints innovative programs enable partnership properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands. Quint has a portfolio of 15 official property partnerships servicing over 90 events including Formula 1 NBA Kentucky Derby MotoGP and the NHL.

About the Role
*** This role is based in either our Charlotte NC or London UK office.***

AstheEventProgramManageryour contribution to the organization will betoensure operational successbyachieving alignment through defining communicating and managing standards to ensure the event operations team has the tools and informationto deliver a successful event according to all parties.

Responsible for managing operational relationships with both internal and external stakeholders particularly partnersyou willserveas a bridge between the operations department and those parties.

Achieving this will require:

• Self-driven curiosity and initiative tolearnour department company and event intricacies as well as existing systems technology and processes.

• Thriving in an ever-changingcollaborative team environment.

• Proactivelyestablishcultivateandmaintainrelationships with key stakeholders and partners to enhance collaboration and achieve partnership goals.

• Identifyopportunities for relationship building thatalignswith thecompanysstrategic goals and work collaborativelywith other teams to capitalize on these opportunities.

• Manage multiple projects and responsibilities simultaneously without compromising on quality or deadlines.

Performance will be evaluated on:

• Accuracy and timeliness of work completion.

• Consistency in collaborating and supporting the global team.

• Strengthening ofpartner relationships through proactive engagement andfollow ups.

• Program deliverables meet or exceedpartnership standards.

• Effectiveincorporation of feedback from evaluations andsubsequentaction plans.

Core Responsibilities

Responsible for theprogrammanagement of2 assigned programsannuallywith a varying number ofevents per program.

Operational Relationship Owner

• Taking ownership of developingthe operationalrelationships with partners. Ensuring that these relationships arewell managedefficientand mutually beneficial.

• Aid in gathering and distributing expectations from the Partner and Product Management teams to the Event Operations team.

• Ensure the properhandoffinformationas needed fromthe partner tothe Event Operations team according to set timelines.

• Own the resolution of issues that may arise in the operational relationship using a proactive andsolution orientedapproach.

• Provide status reports for all projects to your immediate supervisor along with assigned partner(s)

Internal Liaison

• Provideexpert guidance and support on partnership details agreements and expectationsensuring alignment with operational partnership goals.

• Assistin creating implementing andmonitoringestablished standards and best practices according to partnership to ensure consistency across the organization and with external partnerswithinassigned partnerships.

• Focus on achieving alignment through definingcommunicatingand managing standardsto ensure the event operations team and external partner teams have the tools and information needed to execute planning and onsite activities.

• Maintainup to date documentation and records of partnership agreements key contacts and communications logs.

• Provide a point of escalation for the operations team within assigned partnerships

Forward Planning

• Implement forward planning strategies to address event needs and opportunities contributing to overall event success.

• Take ownership of gatheringconsolidating and presenting comprehensive event feedback and future action plans across the organization.

• Collaborate with various teams to integrate forward planning efforts andmaintaina cohesive approach to execution.

• Anticipate theneedsin planning for upcoming events withinassignedpartnership scope.

• Engage inproductideationandfeasibilityin the launch process ofnew productsor activations ensuring adherence to budgetand partnership expectations.

• • Including but not limited to the coordination ofinitialsite visits as needed ensuring venues meet all logistical technical and operational requirements for successful event execution.

Requirements

Education and Experience

• 3years experiencein event planning andaccountmanagement.

• • Sportingevents entertainment and/or liveexperiencesstronglypreferred.

• Experience managingand supportingbudgets of at least500K USD.

• • Experiencewithhighly variable budgets or budgetstosales preferred.

• Experience across multiple industry sectors (agency venue league corporate) preferred.

• Proventrack recordof effective project management.

• Bachelors degree or higher in Hospitality Management Business Marketing or related field.

• Proficient computer skills including but not limited to Excel CRM software and project management tools.

• Bi/multilingual preferred.

Interpersonal Skills and Traits

• Ability to multi-task in a fast paceddeadline drivenenvironment.

• Strong time management and prioritization skills.

• Highly adaptable and comfortable making decisions in new or changing situations.

• Strong initiative and self-direction

• Innovative problem solving.

• A team player with exceptional skills in relationship building

Physical

• Prolongedperiodssitting at a desk and working on a computer.

• Extensive walking and standing for periods greater than 12 hours while at events.

• Must be able to lift up to 30 pounds/14 kilograms.

• Full time in-person basedinCharlotte NC or London UK

• Requires flexibility to work long hours and weekends as needed in addition to having the ability to travelup to20%-targeted travel 10-15%.

• • Willing and eligible to travel internationally.

• Eligible to work in theUnited States/ United Kingdom

Required Experience:

Manager