Venue General Manager

As the General Manager you will be responsible for the overall leadership commercial performance and operational excellence bringing together independent food traders high-volume hospitality events and community-driven experiences in the heart of the new town of Brabazon. You will input from conception through to operational delivery a great opportunity to make a real difference in one of the most exciting projects in the Southwest.

The role combines strategic leadership with highly visible operational management the senior on-site leader balancing hospitality standards operational delivery stakeholder relationships and team culture within this fast-paced high-footfall environment.

• Provide overall leadership and direction across multiple hospitality outlets including bars restaurants cafés events and community spaces.
• Create a positive inclusive and high-performance team culture.
• Curation and delivery of a packed events programme from regular locally delivered performances to encourage consistent foot fall sports fan zone experiences through to large-scale live and high-profile events.
• Support live activations brand partnerships and seasonal campaigns.
• Build strong relationships with independent food traders acting as primary operational partner and support.
• Engage with local charities small business and communities to ensure the venue is supporting local.
• Ensure compliance with licensing health & safety and regulatory requirements.
• Maintain exceptional service standards aligned with premium guest and client expectations.
• Lead from the front during peak trading and major events while ensuring consistent operational execution.
• Hold accountability for site-level financial performance including revenue labour and controllable costs.
• Ensure operational readiness for special events and peak trading periods.
• Full ownership of venue-wide P&L forecasting and financial performance.
• Driving profitability through smart programming cost control and commercial innovation.
• Reporting performance across all revenue streams.
• Ensuring compliance with leases management agreements and contracts.

Qualifications :

• Experience as a General Manager or Senior Operations Manager within hospitality food halls events venues stadia or high-volume restaurants and pubs.
• Experience managing complex multi-outlet environments with a range stakeholder.
• Strong commercial and financial acumen. Full ownership of venue-wide P&L forecasting and financial performance.
• Driving profitability through smart programming cost control and commercial innovation.
• Clear communication of reporting performance across all revenue streams to a range of stakeholders.
• Ensuring compliance with leases management agreements and contracts.
• Proven leadership of large operational teams demonstrating the ability to lead innovate and create a positive workplace culture in line with BaxterStorey values.
• Experience working with independent operators or multi-brand environments desirable.
• Excellent problem-solving and decision-making skills under pressure.
• Personal Licence Holder and ability to act as DPS if require (or willingness to undertake)

Additional Information :

For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.

Join us and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better we never settle never compromise never follow. We lead the way blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example protecting the planet and supporting local communities.

Interested Even if you dont meet all requirements wed like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages abilities gender identities sexual orientations races religions and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity diversity and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Join us and bring your unique perspective to our team.

Remote Work :

No

Employment Type :

Full-time