RCS & Verification Account & Product Manager

Were creating something special. Vodafone and Three are joining forces to create the biggest mobile network provider in the UK. Together we are building a bestinclass network for coverage connectivity and reliability transforming customer experience and delivering greater value and choice for the nation.

Within Wholesale the Growth Business is responsible for building the next generation of messaging and digital communication services including RCS RBM and Verification. These capabilities underpin a new wave of rich secure and interactive business messaging experiences for brands digital platforms enterprises and OTT partners.

The Account & Product Manager for RCS RBM & Verification plays a key role in managing daytoday relationships with ecosystem partners supporting product performance enabling innovation and helping scale these fastgrowing propositions. This is a handson role focused on managing commercial relationships driving product improvement supporting trials and usecase development and ensuring that partners receive a highquality experience as we grow adoption of these new technologies.

You will be at the heart of our innovation agenda supporting the scaling of rich media messaging conversational commerce and trusted identity services across the UK market.

Key Roles & Responsibilities

Partner & Account Management

• Manage daytoday commercial and operational relationships with RCS/RBM messaging partners aggregators CPaaS providers OEMs and Verification customers.
• Act as the primary point of contact for partner queries service discussions reporting needs and roadmap alignment.
• Monitor traffic campaign activity template use API utilisation and commercial performance to identify growth opportunities.
• Support contract renewals pricing reviews and commercial negotiations led by the Senior Commercial Manager.

Product Management RCS RBM & Verification

• Manage product performance adoption and lifecycle for RCS RBM and Verification services.
• Track KPIs including delivery quality throughput template performance engagement and partner usage.
• Feed insights into product roadmaps highlighting opportunities for feature enhancements new capabilities and platform improvements.
• Collaborate with Product and Technology teams to support development testing onboarding and configuration for new functionality.

Innovation UseCase & Campaign Development

• Identify new usecases across conversational commerce customer engagement authentication fraud prevention and identity.
• Support partner pilots concept trials early feature adoption and proofofconcept testing.
• Work closely with commercial technical and marketing teams to help shape gotomarket approaches for new RCS and Verification propositions.

Operational Excellence & Issue Management

• Monitor performance of RCS RBM and Verification services across delivery rendering throughput and API stability.
• Triage and track partnerreported issues working with technical teams to ensure timely and highquality resolution.
• Maintain dashboards reports and internal updates covering traffic performance adoption and customer experience metrics.
• Support readiness activities for upgrades new channels new templates OEM changes or partner integrations.

CrossFunctional Collaboration

• Work closely with Sales Product Technology Operations Billing Security and Regulatory teams.
• Represent the partner and customer voice in internal discussions ensuring product and platform decisions align with market needs.
• Provide insight for commercial planning investment cases and wider Growth Business initiatives.

Qualifications :

Job Requirements Knowledge & Experience

• Experience in telecoms messaging OTT CPaaS or digital platforms.
• Understanding of RCS and RBM messaging conversational commerce or digital engagement channels.
• Familiarity with verification identity or authentication services (e.g. SMS OTP tokenbased identity).
• Strong account management or product management experience with partners or customers.
• Analytical capability and experience working with product KPIs and performance dashboards.
• Excellent communication and stakeholder management skills.

Additional Information :

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time