VMN Account & Product Manager

Were creating something special. Vodafone and Three are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents we are transforming the customer experience and building a bestinclass network for coverage connectivity and reliability delivering greater value and choice for the nation than ever before.

Within Wholesale we are building a new business that will define the future of messaging identity and digital communication services. As part of the Growth Business we are scaling nextgeneration messaging solutions including RCS Verification and Virtual Mobile Numbers (VMN) working with global OTTs digital platforms and fastgrowing new entrants to create new revenue streams and shape emerging market opportunities.

The Account & Product Manager for VMN (OTT) plays a pivotal role in driving the daytoday commercial and product performance of VMN services. This role manages relationships with major OTT and digital partners supports the commercialisation of VMN capabilities ensures product readiness and performance and contributes to scaling this fastgrowth portfolio.

You will be a dynamic individual contributor at the heart of building new digital propositions growing VMN adoption and enabling the next chapter of Vodafone Threes innovation agenda.

Key Roles & Responsibilities:

Partner & Account Management (OTT & Digital Platforms)

• Manage daytoday commercial and operational relationships with OTT partners digital platforms CPaaS providers and VMN customers.
• Serve as the primary point of contact for commercial discussions performance queries service issues and roadmap alignment.
• Monitor partner traffic VMN utilisation growth trends and commercial performance to identify opportunities for expansion.
• Support contract renewals pricing reviews and commercial negotiations led by the Senior Commercial Manager.

Product Management & Growth

• Manage the lifecycle performance and positioning of VMN products across OTT and digital channels.
• Work with Product Technology and Commercial teams to support enhancements new features and capability development.
• Analyse VMN performance data customer behaviour and market trends to recommend improvements.
• Collaborate with the Senior Commercial Manager to shape value propositions and gotomarket activities for new VMN use cases.

Innovation & New UseCase Development

• Identify emerging opportunities across verification identity fraud prevention customer engagement and OTT messaging experiences.
• Support concept testing partner pilots and earlystage product trials for VMNrelated services.
• Gather partner feedback to inform product development roadmap decisions and commercial strategy.

Operational Excellence & Issue Management

• Monitor service performance across routing delivery availability and VMN behaviour.
• Triage partnerreported issues collaborating with technical teams to support timely and highquality resolution.
• Maintain operational dashboards and structured reporting covering VMN KPIs and partner performance.
• Support readiness and testing for new features channels API enhancements or platform improvements.

CrossFunctional Collaboration

• Work closely with Sales Product Technology Operations Billing Security and Regulatory teams to ensure efficient endtoend delivery.
• Represent partner and customer needs internally to shape commercial technical and operational decisions.
• Provide insight for investment cases business plans and new initiative proposals within the Growth portfolio.

Qualifications :

Job Requirements Knowledge & Experience

• Experience in telecoms messaging OTT CPaaS digital platforms or adjacent technology sectors.
• Understanding of virtual mobile number technology identity services digital messaging or related commercial models.
• Strong account management or product management experience with external partners or customers.
• Analytical capability and experience working with product KPIs performance dashboards and dataled insights.
• Strong communication and stakeholder management skills.

Additional Information :

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time