Senior Director, Account Management

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Job Description

Job title: Operations Director

Reporting to: Divisional Director

Based: Home Based with travel across the UK

Role overview

JLL Soft Services are looking to appoint an Operations Director for their Corporate Soft Service Business across the UK. The successful candidate will be able to demonstrate and can implement innovative soft service solutions develop a strong client relationship and be an ambassador for the brand of the company. You would be required to lead a team to deliver a first-class service across Integrals corporate client portfolio taking ownership of the workplace daily operation and be responsible for ensuring all management information is co-ordinated. This is a new and exciting opportunity to be part of a growing and innovative business.

Role requirements

To provide strategic leadership across the accounts lead in the delivery of significant profitable growth through new and existing client contracts and relationships.

Lead innovation across all soft services identifying opportunities for organic growth and new business

Client development and retention through pro-actively building long lasting client relationships.

To lead and grow the operations team members to deliver all contractual requirements and encourage idea generation to improve service delivery

Develop and deliver a robust site strategic development plan in all areas of responsibility

Drive operational excellence and therefore an efficient operating model; in order to minimise the overall operating cost of facility

Provide guidance drive support and goals for the designated service category teams accountable for delivering on-site services

Own define maintain and manage account development plans

Lead change management process and associated Service Level Agreements (SLAs) ensuring risks are mitigated

Track and monitor performance metrics and indicators for the site; identifying and implementing improvements where necessary.

Deploy compliance processes locally and identify/escalate operational risks to governance teams

Ideal Candidate

• Considerable experience in a FM leadership senior management role

• Facilities degree or background

• Experience in corporate industry sectors

• Proven experience of managing a high profile quality led P&L contracts

• Experience of leading a large team and significant budget

• Significant experience within a multi service FM environment

• Excellent relationships management at all levels

• High level of Health and Safety knowledge

Essential Experience

• Experience within the Soft Service FM sector

• P&L Ownership for a portfolio of contracts

• Develop and maintain strong relationships with Clients

• Management experience across a broad sector of Clients (Public and Private Sector)

• Experience in working in a Client demanding environment

• Ability to manage and coordinate from a distance/ remotely

• Experience with working in a diverse and inclusive business

• Conversant with IT Packages including but not limited Microsoft Office

• Excellent communication skills

• Ability to motivate others in the Soft Services environment

Integral is an Equal Opportunities employer. We act in a non-discriminatory way towards all potential and actual applicants during the recruitment process on the basis of race colour ethnic origin nationality national origin religion or belief sex sexual orientation gender reassignment age marital or civil partnership status or disability.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.